**Customer Service Representative-I (Medical Billing Call Center Customer Service) at blithequark**

Are you passionate about delivering exceptional customer experiences and navigating the complexities of medical billing? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Customer Service Representative-I in our Medical Billing Call Center. **About blithequark** At blithequark, we're committed to revolutionizing the healthcare industry by providing innovative solutions that empower patients, providers, and payers to work together seamlessly. Our team of experts is dedicated to delivering exceptional customer experiences, streamlining revenue operations, and driving business growth. As a leading healthcare organization, we're constantly pushing the boundaries of what's possible, and we're looking for talented individuals like you to join our mission. **Job Summary** As a Customer Service Representative-I, you'll play a critical role in ensuring excellent customer satisfaction through timely, accurate, and professional follow-up and resolution to customer complaints, problems, issues, and general inquiries. Working remotely, you'll be part of a dynamic team that's passionate about delivering exceptional service and making a meaningful impact on the lives of our patients and customers. **Key Responsibilities** * Respond to customer inquiries, resolve issues, and provide accurate information in a timely and professional manner * Follow up with customers to ensure satisfaction and resolve any outstanding issues * Collaborate with internal stakeholders to resolve complex issues and improve customer satisfaction * Utilize revenue cycle functions and systems to resolve customer complaints and issues * Provide excellent customer service through phone, email, and chat interactions * Meet or exceed customer satisfaction targets and key performance indicators (KPIs) * Stay up-to-date on revenue cycle functions, systems, and industry trends to provide expert-level support to customers **Requirements** * High school diploma or Associate's degree in Accounting or Business Administration or related field * Successful completion of blithequark's Trainee program * At least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization, or other healthcare financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities **Essential Qualifications** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Proficiency in revenue cycle functions and systems * Ability to work independently and as part of a team * Strong customer service skills and a passion for delivering exceptional experiences **Preferred Qualifications** * Experience working in a medical billing or revenue cycle environment * Knowledge of healthcare regulations and compliance * Experience with customer relationship management (CRM) software * Certification in medical billing or revenue cycle management **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Proficiency in revenue cycle functions and systems * Ability to work independently and as part of a team * Strong customer service skills and a passion for delivering exceptional experiences * Ability to adapt to changing priorities and deadlines * Strong organizational and time management skills **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative-I, you'll have access to a range of training programs, mentorship opportunities, and career development resources to help you succeed in your role and beyond. Some of the benefits you can expect include: * Ongoing training and development programs to enhance your skills and knowledge * Mentorship opportunities with experienced professionals in the field * Career advancement opportunities to move into leadership roles or specialized positions * Access to industry-leading tools and technologies to stay ahead of the curve * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection and a quiet workspace. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, supportive, and fun. Some of the benefits you can expect include: * Flexible work arrangements to accommodate your needs and preferences * A dynamic and supportive team that's passionate about delivering exceptional customer experiences * Opportunities to participate in company-wide initiatives and events * Access to a range of employee benefits and perks, including health insurance, retirement plans, and paid time off **Compensation, Perks, and Benefits** As a Customer Service Representative-I at blithequark, you can expect a competitive salary, benefits package, and perks that reflect our commitment to your well-being and success. Some of the benefits you can expect include: * Competitive pay with a pay range of $18.8367-$28.2551 * Benefits of working for blithequark, including health insurance, retirement plans, and paid time off * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation **How to Apply** If you're passionate about delivering exceptional customer experiences and navigating the complexities of medical billing, we invite you to apply for this exciting opportunity. To learn more about this role and to submit your application, please visit our website at [insert website URL]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and respectful of all employees, regardless of their background, culture, or identity. 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