Customer Success Account Manager

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: • Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. • Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve • Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes • Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better. • Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success We're Looking For A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications. In this job, you will: • Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals • Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients • Manage all current customer data • Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders • Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform • Finding comfort in working in a fast-paced startup environment • Believing no task is too small and no task is too tall • Work Weekends • 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization • Experience in e-commerce • Experience with large- to enterprise-sized customer book of business • Creative problem solver with a determination to succeed • Independent and motivated, with the wisdom to seek help where needed • An entrepreneur • Highly articulate, ability to communicate effectively both when speaking and writing • Highly organized, with the ability to juggle multiple projects in a fast-paced environment • Comfortable collaborating with different teams (product, sales, marketing, etc.) Apply tot his job Apply To this Job