Advisor, HR Knowledge

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally. Summary ​​The HR Knowledge Advisor develops and serves Human Resource professionals by utilizing generalist HR knowledge and expertise to provide resources and guidance in response to members' HR-related questions. The HR Knowledge Advisor advances and leads the HR profession as a subject matter expert for media interviews, speaking engagements, articles, contributions towards the SHRM Certification exams, specialty credentials, and other projects. ​ Responsibilities • Provides information, resources and practical guidance in response to members’ HR-related questions by drawing on knowledge and experience as well as education in human resources and related fields to supplement research tools and conducts customized online research in real-time using the best sources available and providing written documentation to support guidance given. • Balances multiple priorities by communicating with members using several media -- phone, email and chat, and maintains accountability for accurately and efficiently responding to a sufficient/acceptable number of inquiries each day. • Collaborates with other HR Knowledge Advisors by sharing knowledge/resources from specialty areas within HR, pursuing volunteer opportunities, exhibiting flexibility, providing resource collection feedback/suggestions. • Monitors changes in federal and state laws and regulations and other current topics in HR so that members can rely upon the Knowledge Center as the best, first, source of HR knowledge. Identifies trends in member interests and in HR practices for planning and resource development purposes as requested. • Assists with the review, development, and maintenance of content for the organization’s website such as HR Samples, How-To-Guides, Q&A’s and Toolkits, in coordination with the Content teams. • Promotes the Knowledge Advisor service through participation in SHRM-sponsored events, social media and marketing efforts. • Participates in item-writing for SHRM Certification, supports marketing initiatives, writes articles for HR Quarterly Magazine, responds to media requests and completes other projects as assigned. • Consistent with SHRM’s Guiding Principles, partners with management to plan and implement strategic initiatives in support of the organization’s goals, mission, and vision. • Other duties as assigned or required. Education & Experience Requirements Education: • High School Diploma or equivalent required • Bachelor’s degree in human resources or a related field preferred Experience: • At least seven (7) years of progressive experience in all areas of human resource management with practical, hands-on HR generalist experience or eleven years of progressive professional experience in lieu of a degree. • Experience as HR practitioner in different industries and environments (e.g., union, federal contracting) preferred. • Experience in domestic and global HR is preferred. • Demonstrated strong public speaking and presentation skills preferred. • Bilingual Spanish speaking preferred. • Demonstrated ability to articulate workplace and HR trends with diverse audiences preferred. Knowledge, Skills & Abilities • Demonstrated strategic thinking and customer orientation • Strong collaboration and team engagement skills. • Demonstrated commitment to customer service and an ability to create innovative solutions to meet member needs. • Resourceful, diplomatic, and focused on the day-to-day Human Resource practice needs of members. • Ability to understand and utilize various systems (Customer Relationship Management, Automatic Call Distributor, Workforce Management, and Quality Assurance). • Proficient with Microsoft Office. • Excellent internet researching skills. • Strong oral and written communication skills. • Creative problem solving and decision-making skills. • Highly organized, ability to prioritize and execute tasks independently. • Offer valuable input for operational improvements. • Ability to work in a team-oriented environment Certifications • SHRM-Certified Professional (SHRM-CP) or SHRM-Senior Certified Professional (SHRM-SCP) required. Physical Requirements This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include: • Prolonged periods of sitting at a desk and working on a computer. • Frequent use of hands and fingers for typing, handling documents, and using office equipment. • Occasional standing, walking, bending, and reaching. • Ability to lift and carry up to 30 pounds as needed. • Clear verbal and written communication skills for effective interaction with colleagues and stakeholders. Work Environment Fully Remote Position: • This position is fully remote and requires a reliable high-speed internet connection and a suitable workspace free from distractions. Employees must be available during standard business hours and adhere to company policies for virtual communication, collaboration, and data security. Occasional travel for team meetings or company events may be required. • and remote work. • Hours for this shift - Monday - Friday 11am - 8pm EST. Travel: 0 – 10% #LI The hiring range for this position is $85,000 to $98,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives. Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law. SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran). We do not sponsor applicants for work visas. Apply tot his job Apply To this Job