[Remote] Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. ServiceCore is a rapidly growing field-service Software as a Service platform serving the portable sanitation and dumpster industries. They are seeking a Customer Success Engineer to provide Tier 3 technical support, focusing on investigating and documenting complex technical issues before they reach Engineering.

Responsibilities

• Own escalated technical issues once they exceed frontline or Tier 2 troubleshooting
• Reproduce and validate bugs across production, staging, or test environments
• Determine whether issues are product defects, data inconsistencies, configuration problems, or expected behavior
• Query databases and review logs to understand system state and failure modes
• Test backend APIs to isolate and confirm root causes
• Write or adapt lightweight scripts to support investigation, validation, or data analysis
• Create high-quality engineering tickets with clear problem statements, reproduction steps, expected vs actual behavior, and supporting evidence
• Partner with Product and Engineering to clarify scope, impact, and priority of escalated issues
• Identify patterns and recurring issues to help surface systemic problems

Skills

• Strong technical foundation. You are comfortable working directly with production data and systems, including: Writing SQL queries against Postgres to investigate and validate data
• Testing APIs using Postman and/or cURL to isolate backend issues
• Writing or adapting Node.js scripts for data parsing, validation, or troubleshooting
• Using Git to check out branches, test fixes, and validate changes
• Technically curious and hands-on. You enjoy digging into logs, queries, and system behavior to understand what's actually happening—not just what was reported
• Practical and outcome-focused. You care about identifying the root cause and getting issues to a clear next step, not just documenting symptoms
• Clear and structured communicator. You can turn complex investigations into clean, actionable engineering tickets with clear reproduction steps and supporting evidence
• Comfortable working deep in the weeds. Investigating bugs, reviewing logs, testing hypotheses, and running scripts are a normal part of your day
• Organized and accountable. You manage a steady flow of escalations, follow through on investigations, and don't need constant oversight to stay on track
• Adaptable and eager to learn. You pick up new systems and workflows quickly and are comfortable working through ambiguity

Benefits

• 14 Company Holidays in addition to Unlimited PTO
• Healthcare, dental and vision insurance with generous employer contributions
• 401K w/ match
• Regular lunches and a fully-stocked kitchen (if in Denver)
• Bi-weekly Grubhub lunch stipend for remote folks
• Company-provided hardware of your choice/configuration

Company Overview