Back to Jobs

[Remote] B2B Technical Support Engineer (US, Costa Rica & Canada Remote)

Remote, USA Full-time Posted 2025-11-24

Note: The job is a remote job and is open to candidates in USA. Malwarebytes is a cybersecurity company focused on protecting devices from threats. They are seeking a Technical Support Engineer to provide technical assistance to customers, diagnose and resolve issues, and collaborate with other teams to enhance customer support.


Responsibilities

  • Respond to customer support requests via phone, email, or chat in a timely and professional manner
  • Identify, diagnose, and resolve technical issues related to software, hardware, and network connectivity
  • Document support tickets and maintain accurate records of customer interactions and resolutions in Zendesk
  • Work closely with other teams, such as development and quality assurance, to escalate and resolve complex technical issues
  • Assist with the development and maintenance of technical knowledge base articles and documentation to assist customers and colleagues with common technical issues
  • Participate in regular team meetings to discuss technical issues and opportunities for process improvements
  • Provide training and guidance to colleagues and customers on technical issues as needed

Skills

  • Ability to work flexible hours, including evenings
  • Rotational weekend shifts are required
  • 1+ years of experience in a technical support role
  • Strong technical troubleshooting and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Experience with ticketing systems, such as JIRA or Zendesk
  • Familiarity with network protocols, hardware, and software
  • Spanish bilingual preferred
  • Bachelor's degree (preferred but not required) in computer science, Information Technology, or related field, or equivalent work experience

Benefits

  • Comprehensive medical, dental, and vision insurance coverage
  • Employee Referral Bonus Program
  • Wellness programs
  • 401k and employer matching for (US Employees)
  • Comprehensive Time Off policy

Company Overview

  • Malwarebytes is a cybersecurity company that protects against and removes ransomeware, spyware, adware, viruses, and other malware. It was founded in 2008, and is headquartered in Santa Clara, California, USA, with a workforce of 501-1000 employees. Its website is https://www.malwarebytes.com.

    •   Apply To This Job
    Apply Now

    Similar Jobs

    Experienced Customer Service Representative – Remote Full-Time Opportunity for Excellent Communicators and Problem-Solvers

    Remote, USA Full-time

    SQL Developer

    Remote, USA Full-time

    AI Engineer Intern

    Remote, USA Full-time

    AI-Based Cybersecurity Research Intern

    Remote, USA Full-time

    [Remote] Generative AI Annotation Operations Engineer

    Remote, USA Full-time

    [Remote] Future Opportunities: Outplacement Services Engagement Manager (Contract, Remote)

    Remote, USA Full-time

    Data Science and Analytics Senior Manager (Virtual)

    Remote, USA Full-time

    [Remote] 5G RAN Systems Engineer

    Remote, USA Full-time

    Business Analyst

    Remote, USA Full-time

    Senior Manager, CRM Systems Administration

    Remote, USA Full-time

    **Experienced Data Entry Specialist – Entry-Level Opportunity at blithequark**

    Remote, USA Full-time

    **Experienced Entry-Level Data Entry Clerk – Kickstart Your Career in Data Entry with blithequark**

    Remote, USA Full-time

    **Experienced Full Stack Data Engineer – Web & Cloud Application Development at blithequark**

    Remote, USA Full-time

    Immediate Hiring: Key Account Supervisor - Costco and BJ's

    Remote, USA Full-time

    **Experienced Remote Healthcare Customer Service Representative – Deliver Exceptional Patient Care and Experience**

    Remote, USA Full-time

    Customer Service Representative - Remote In Blue Bell, PA

    Remote, USA Full-time

    **Experienced Bilingual Customer Service Representative – Flexible Work from Home Opportunity with blithequark's Roadside Assistance Division**

    Remote, USA Full-time

    **Experienced Seasonal Customer Service Representative – PSP at blithequark**

    Remote, USA Full-time

    **Experienced Overnight Customer Care and Technical Support Advisor – EdTech Ecosystem Support**

    Remote, USA Full-time

    **Experienced Full Stack Data Entry Specialist – E-commerce Operations Support at blithequark**

    Remote, USA Full-time