Customer Service Representative - Remote In Blue Bell, PA
Customer Service Representative - Remote In Blue Bell, PA - Remote Eligible
Assist Aetna Medicaid members with inquiries about benefits and eligibility over the phone.
Location: Blue Bell, Pennsylvania, United StatesCompensation: $17.00-$28.46 USD per hour
Job Tags: Remote
About The Role
- The role involves providing telephone assistance to Aetna Medicaid members and providers, addressing various inquiries.
- Responsibilities include answering calls related to benefits, eligibility, services, and prior authorization requirements.
- The position requires high-speed internet connectivity with secure service via an ethernet cable, as Wi-Fi is not permitted.
- Training will be provided, and the first six weeks will follow a set schedule from 8:30 AM to 5:00 PM EST, Monday through Friday.
- The candidate must be willing to commute to the office in Blue Bell, PA, if remote work is not possible due to technical issues.
- The ideal candidate should possess strong communication skills, both oral and written, to effectively assist members and providers.
- A self-sufficient individual who can work from home and manage their time effectively will thrive in this role.
- Experience in a customer service environment, particularly in a call center setting, is preferred.
- Familiarity with Medicaid and Medicare systems will be beneficial for handling inquiries.
- The candidate should be able to meet performance standards and attendance requirements consistently.
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