**Experienced Customer Service Representative – Providing Exceptional Support to Residential, Agricultural, Commercial, and Industrial Customers**

At blithequark, we're committed to delivering world-class customer service and unparalleled support to our customers across 29 states. As a dedicated and passionate professional, you'll play a vital role in helping us achieve this goal. We're seeking an experienced Customer Service Representative to join our team and provide exceptional support to our customers. If you're a customer-centric individual with a passion for delivering outstanding service, we'd love to hear from you. **About blithequark** blithequark has served communities for over 70 years, providing propane for residential, agricultural, commercial, and industrial uses, as well as water conditioning services since 1962. We're a family-owned business with a strong commitment to world-class safety standards and customer service. Our team of over 900 dedicated professionals is passionate about delivering exceptional service and support to our customers. We're proud to be part of the DCC Propane family and are driven to ensure that our team members have everything they need to be successful. **Why Work for Us?** At blithequark, we believe in taking care of our employees so that they can take care of our customers. We offer a best-in-class benefit plan to our employees, including Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays. We're committed to creating a positive and supportive work environment that allows our team members to thrive and grow. **Job Summary** As a Customer Service Representative, you'll be the primary liaison between our customers and service team. You'll provide exceptional customer service through phone and personal contact, resolve or escalate customer inquiries and/or complaints as needed, and process counter transactions. You'll also be responsible for documenting and updating customer records, processing payments, and maintaining customer accounts. If you're a customer-centric individual with excellent communication and organizational skills, we'd love to hear from you. **Key Responsibilities** • Provide exceptional customer service through phone and personal contact • Resolve or escalate customer inquiries and/or complaints as needed • Process counter transactions • Document and update customer records based upon interactions • Process payments and maintain customer accounts • Assist with light collections or handle billing inquiries as assigned • Strong data entry skills and attention to detail needed • Must be able to work well in a fast-paced environment • Provide resolution to gas and/or water service needs of customers • Determine that service requests are within the scope of work performed by blithequark • Maintain and manage parts inventory • Ensure all paperwork is complete and accurately submitted in a timely manner • Take responsibility regarding all aspects of daily tasks and actions • Maintain professionalism, integrity, security, image, and confidentiality of information and records as required by the position **Essential Qualifications** • Ability to provide excellent customer service and build rapport with customers • Exercise solid organizational and communication skills • Good phone skills and computer literacy (MS Office) • Ability to work independently and effectively manage time • Must be dependable with a stable work history • Ability to follow verbal and written directions • Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary • Effectively collaborate with leadership and employees to establish goals and standards • Demonstrate a strong commitment to customer service and safety • Ability to be a positive representative of blithequark both internally and externally • Ability to work with respect and cooperation at all times with fellow employees and customers **Preferred Qualifications** • High school diploma/GED is required • Minimum of 3 years of experience in an office environment preferred • Customer service or inside sales experience preferred **Travel Requirements** Local travel only **Physical Requirements** The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this Job, the employee is regularly required to: • Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion • Perform light lifting of supplies and materials from time to time • Communicate with and exchange information verbally and in writing • Move about in an office environment • Work using repetitive motion • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus • Work requires physical efforts associated with using the computer and phones to access information **Working Environment** The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this Job, the employee is: • Regularly in an office environment • Regularly interrupted to meet the needs and requests of fellow employees and/or customers • Regularly required to manage a number of tasks at one time • Regularly experience a busy environment that will require excellent organizational and time and stress management skills • Regularly exposed to sensory demands due to excessive computer use • The noise level in the work environment is usually moderate **EOE Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you're a customer-centric individual with a passion for delivering outstanding service, we'd love to hear from you. Apply now to join our team and be part of a company that's dedicated to providing world-class customer service and support to our customers. Apply for this job