**Experienced Customer Service Representative - Remote, Maine State Only Opportunity at blithequark**

Are you a compassionate and empathetic individual who is passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in making a positive impact on the lives of our members by providing timely and accurate support. **About blithequark** At blithequark, we are dedicated to transforming the way people access care, wherever they are. Our mission is to connect people with the care they need, reduce costs, and improve outcomes. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care. Our team is passionate about making a difference, and we are excited to welcome like-minded individuals who share our vision. **Job Summary** As a Customer Service Representative at blithequark, you will be the first point of contact for our members, providing timely and accurate support for their transportation-related queries. You will work closely with our team to resolve member concerns, process requests, and ensure that all relevant information is correct and up-to-date. Your exceptional communication skills, attention to detail, and ability to multitask will enable you to provide a seamless experience for our members. **Key Responsibilities** * Receive and document customer concerns in a timely and accurate manner * Ensure all company procedures are followed, including the use of structured protocols and scripts to document conversations * Resolve member concerns while ensuring requests are processed accurately and efficiently * Multitask effectively to extract necessary information from multiple systems * Review and educate members on our services and their insurance coverage * Demonstrate a personal commitment to producing high-quality work and meeting performance expectations * Refer unresolved customer grievances to designated departments for further investigation and resolution * Work independently under general supervision, with the ability to work overtime as required **Requirements** * High School Graduate or General Education Degree (GED) * 0-2 years of related experience, with a minimum of 6 months of contact center experience or customer service experience * Strong organization skills, written, and verbal communication skills * Ability to type 35wpm or more * Proficiency in Microsoft Office Suite * Ability to talk and type simultaneously in a clear and concise manner while interacting with customers * Sound decision-making and problem-solving skills in a fast-paced environment * High-speed internet of 25MBPS download and 5MBPS upload, with the ability to provide proof of a speed test * Ability to directly hardwire to your modem * Dedicated work area that is separated from other living areas and provides privacy to review company-sensitive documents securely **Preferred Qualifications** * Experience working in a customer-facing role, with a focus on delivering exceptional customer experiences * Strong knowledge of Microsoft Office Suite, including Word, Excel, and Outlook * Ability to work in a team environment, with a focus on collaboration and communication * Experience working in a fast-paced environment, with a focus on meeting performance expectations and deadlines **Work Environment and Culture** At blithequark, we value our team members and strive to create a positive and inclusive work environment. Our remote work setup allows you to work from the comfort of your own home, with the flexibility to manage your schedule and prioritize your tasks. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as employer-paid basic life insurance and AD&D. Our team is passionate about making a difference, and we are committed to supporting your growth and development through ongoing training and education. **Compensation and Benefits** * Starting pay rate: $15.00/hour * Comprehensive benefits package, including medical, dental, and vision insurance * Employer-paid basic life insurance and AD&D * Voluntary life insurance (employee/spouse/child) * Health care and dependent care flexible spending accounts * Pre-tax and post-tax commuter and parking benefits * 401(k) retirement savings plan with company match * Paid time off * Paid parental leave * Short-term and long-term disability * Tuition reimbursement * Employee discounts (retail, hotel, food, restaurants, car rental, and more!) **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, through our website. We look forward to reviewing your application and welcoming you to our team! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap, or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance with your application, please reach out to our Talent Acquisition team via email at hr.recruiting@blithequark.com. Apply for this job