Experienced Part-Time Remote Administrative and Customer Service Representative for a Regenerative Farm

Introduction to blithequark

Imagine being part of a team that not only brings nutrient-dense food to the community but also prioritizes healing the earth and ensuring the happiness of animals. At blithequark, a medium-sized regenerative family-friendly farm, we are dedicated to making a meaningful impact through our work. We pride ourselves on being a hardworking and results-driven company, always striving to give 110% every day. Our focus is on making someone's day better, upholding our ethos, and ensuring raw milk safety. We are now seeking a dedicated and organized Admin and Customer Service Representative to join our team on a part-time basis, working remotely and contributing to our mission.

Position Overview

This part-time remote position is offered as a long-term contract on Upwork, requiring 4 hours of dedicated work per day, with an additional 6 hours on-call. As an Admin and Customer Service Representative at blithequark, you will play a crucial role in maintaining excellent communication with our customers and coordinating seamlessly with our Amish team. Your responsibilities will be divided between administrative tasks and customer service, requiring strong organizational skills, attention to detail, and excellent communication abilities.

Key Responsibilities

Your role will encompass a variety of tasks designed to support the smooth operation of our farm and enhance customer satisfaction. Key areas of focus include:

• Administration & Data Entry:
  • Perform data entry for dairy cow sheets and conduct weekly analysis to ensure we are meeting our operational goals.
  • Handle applications and submit necessary forms in a timely and efficient manner.
  • Maintain calendars and schedule appointments to keep our team and customers informed.
  • Assist with human resources tasks, including updating handbooks and managing paperwork to ensure compliance and clarity.
  • Organize and manage our Google Drive to ensure all documents are accessible and up-to-date.
• Customer Service:
  • Manage customer emails, calls, and texts, responding promptly and professionally to all inquiries.
  • Answer calls, texts, and social media inquiries, providing excellent customer service and resolving issues efficiently.
  • Coordinate with our Amish team to ensure seamless operations and high-quality service delivery.
  • Schedule deliveries and manage customer communication regarding raw milk herdshares, keeping customers informed and satisfied.

Qualifications

To excel in this role, you will need to possess certain skills and qualifications, including:

• Strong Organizational Skills and Attention to Detail: The ability to prioritize tasks, manage time effectively, and maintain accuracy in all work.
• Excellent Communication Skills: Both written and verbal communication skills are essential for success in this role, including the ability to craft clear, concise emails and engage in professional phone conversations.
• Experience in Administration and Customer Service: Previous experience in administrative roles and customer-facing positions, demonstrating an understanding of customer service principles and administrative processes.
• Proficiency in Google Drive and Other Office Applications: The ability to navigate and utilize Google Drive, as well as other common office software, to manage documents, data, and communications.
• Ability to Work Independently and Manage Time Effectively: Self-motivation and the ability to work independently in a remote setting, with excellent time management skills to meet deadlines and achieve goals.

Skills and Competencies

Beyond the essential qualifications, the following skills and competencies will be highly valued:

• Technical Skills: Proficiency in a range of software applications, including but not limited to Google Suite, Microsoft Office, and customer relationship management (CRM) tools.
• Problem-Solving and Adaptability: The ability to approach problems with a solution-focused mindset and adapt to changing circumstances and priorities.
• Customer Service Orientation: A genuine passion for delivering exceptional customer service, with a patient, empathetic, and professional demeanor.
• Teamwork and Collaboration: Although working remotely, the ability to collaborate effectively with the team, including our Amish partners, to achieve common goals.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As an Admin and Customer Service Representative, you will have the opportunity to:

• Develop Your Skills: Enhance your administrative, customer service, and technical skills through hands-on experience and potential training opportunities.
• Contribute to a Meaningful Mission: Be part of a team that is making a positive impact on the environment and the community, contributing to a mission that aligns with your values.
• Work in a Dynamic Environment: Experience the challenges and rewards of working in a regenerative farm setting, with the opportunity to learn about sustainable practices and community engagement.

Work Environment and Company Culture

blithequark prides itself on a supportive and dynamic work environment. As a remote team member, you will be an integral part of our community, with opportunities to engage with the team and contribute to our culture. Our values include:

• Hard Work and Dedication: We strive for excellence in everything we do, from farm operations to customer service.
• Sustainability and Community: Our mission is rooted in sustainability and community engagement, aiming to make a positive impact on the environment and the people we serve.
• Teamwork and Collaboration: We believe in the power of teamwork and collaboration, both within our team and with our partners and customers.

Compensation, Perks, and Benefits

As a valued member of the blithequark team, you can expect a competitive compensation package and a range of perks and benefits, including:

• Flexible Working Hours: Enjoy the flexibility of remote work, with the autonomy to manage your schedule effectively.
• Opportunities for Growth: Be part of a growing organization with opportunities for professional development and career advancement.
• Meaningful Work: Contribute to a mission that makes a real difference, enhancing your sense of purpose and job satisfaction.

Conclusion

If you are a motivated and organized individual with a passion for customer service and administration, and you share our values of sustainability, community, and hard work, we invite you to apply for the position of Part-Time Remote Admin and Customer Service Representative at blithequark. This is a unique opportunity to join a dynamic team, contribute to a meaningful mission, and grow professionally in a supportive and engaging environment. Please submit your proposal on Upwork, including your relevant experience and why you would be a great fit for our team. We look forward to connecting with you and exploring how you can be part of the blithequark family.