**Experienced Full Stack Customer Experience Manager – Social Media Support and Retail Operations**

Are you a retail veteran with a passion for creating exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a pioneering company at the forefront of the electric vehicle revolution, as a Full Stack Customer Experience Manager. **About blithequark** blithequark was founded in 2003 by Martin Eberhard and Marc Tarpenning, with a mission to accelerate the world's transition to sustainable energy. Since then, we've become a leader in the electric vehicle industry, known for our innovative products and commitment to customer satisfaction. Our name is a tribute to the visionary inventor and electrical engineer Nikola Tesla, whose legacy inspires us to push the boundaries of what's possible. **Job Summary** As a Full Stack Customer Experience Manager at blithequark, you'll be responsible for leading a team of retail professionals to deliver exceptional customer experiences across our social media channels and retail operations. You'll work closely with your Store Manager to develop and implement strategies that drive sales growth, improve customer satisfaction, and enhance brand awareness. If you're a self-motivated, results-driven individual with a passion for retail and customer experience, we encourage you to apply. **Key Responsibilities** * Business Strategy: Collaborate with the Store Manager to develop and implement business strategies that align with company goals and objectives, while demonstrating sales leadership through active floor presence and job shadowing (70% of the time) * Customer Excellence: Ensure all team members deliver a top-notch customer experience, proactively addressing and resolving any concerns related to vehicle quality and readiness * Team Development: Recruit, train, and develop sales and service staff, maintaining high position satisfaction, providing continuous performance feedback, and ensuring adherence to company policies and procedures * Brand Standards: Maintain brand principles through store maintenance, display area presentation, and cost control, while ensuring consistency with company dress code and grooming standards **What You'll Bring** * Bachelor's degree or 2+ years of relevant experience in a proven track record of meeting or exceeding sales targets * Self-starting business leader with outstanding management skills, exceptional attention to detail, and ability to focus on multiple tasks while adhering to business-critical deadlines * Excellent written and verbal communication skills with a dedicated and moral approach to sales and customer service tasks * Ability to develop strong relationships and serve as a trusted partner to colleagues and customers * Ability to work nights and weekends in a retail environment, with flexibility to adapt to changing circumstances * Valid driver's license in the state of work and ability to obtain necessary state licensing, where applicable * This role requires an Engine Vehicle Salesman Permit issued by the Virginia State Department of Motor Vehicles. Without the sales rep permit, you cannot participate in sales activities * To determine if you are eligible for the sales permit, please contact the licensing office nearest you in the state of business **Pay and Benefits** * Competitive compensation, with a salary range of $70-$80 per year * Comprehensive benefits package, including: + Aetna PPO and HSA plans > 2 clinical plan options with $0 premium deduction + Family-building, fertility, adoption, and surrogacy benefits + Dental (including orthodontic coverage) and vision plans, both with options featuring a $0 copayment + Company-paid (Health Savings Account) HSA contribution when enrolled in the High Deductible Aetna clinical plan with HSA + Medical and Ward Care Flexible Spending Accounts (FSA) + LGBTQ+ care attendant services + 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits + Company-paid Basic Life, AD&D, short-term and long-term disability insurance + Employee Assistance Program + Sick and Vacation (Strategic scheduling for pay positions), and Paid Holidays + Back-up childcare and nurturing support resources + Intentional benefits to include: basic illness, hospital reimbursement, accident protection, theft and legal services, and pet protection + Weight loss and Tobacco End Programs + Tesla Infants program **Worker Benefits** * Employee discounts and benefits program * blithequark is an Equal Opportunity Employer/Minority Business Enterprise (MBE) dedicated to diversity in the workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other protected characteristic under applicable law. * blithequark is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please notify your recruiter if you require any accommodations during the screening process. * For quick access to screen-reading technology compatible with this website, click here to download a free compatible screen reader (free step-by-step tutorial can be viewed here). Please contact accommodationrequest@blithequark.com for additional information or to request accommodations. * Security is a top priority for blithequark. We incorporate it into our products and view it as a fundamental part of our business. To learn more about the information we collect and process as part of your application, please view our blithequark Ability Protection Notice **How to Apply** If you're a motivated and results-driven individual with a passion for customer experience and retail, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Now! Apply for this job