Experienced Payroll Customer Success Manager – Global Payroll and HRIS Services Expertise for Long-Term Customer Partnerships

Welcome to blithequark

At blithequark, we are revolutionizing the way modern organizations navigate global employment, making it easier for businesses of all sizes to recruit, pay, and manage international teams. With a strong focus on our core values and a future-focused work culture, our team works tirelessly to solve ambitious problems, asynchronously, around the world. You can find blithequark team members working from 6 different continents, and all of our positions are fully remote. We encourage every member of the blithequark team to bring their talents, experiences, and culture to the table to help us build the best-in-class HR platform.

About the Role

This is an exciting opportunity to join blithequark at a pivotal moment and make a meaningful impact in the global employment space as a Payroll and HRIS Customer Success Manager. As part of our Global Payroll and HRIS Services Team, you will play a critical role as a trusted advisor and advocate for our customers. You will not only focus on building and nurturing strong, long-term relationships with customers but also have the unique opportunity to help shape, fine-tune, and improve blithequark's payroll and HRIS products.

Key Responsibilities

• Develop deep understanding and expertise for blithequark Payroll and HRIS product(s) and services
• Take responsibility for the entire customer journey, and grow them into long-term partners with a direct focus on payroll services
• Long-term customer relationship management, ensuring the success and satisfaction of payroll customers
• Own client retention & expansion, within payroll products and services
• Identifying upselling & cross-selling opportunities, managing campaigns and product promotion, and introducing new payroll features to our client/complementary products
• Monitor customer complaints and provide assistance to solve any concerns or problems related to our Global Payroll and HRIS product(s)
• Gather customer feedback regularly and share with our Payroll, Product, Sales, Global Operations, Finance, Legal, and Growth teams, with a focus on payroll product and customer experience enhancements
• Work closely with the Payroll and Sales team to help ensure the right expectations are set for payroll customers
• Educate and train customers on key payroll information and processes to set them up for success
• Monitor account & customer health, preventing churn, and managing escalations, particularly those related to payroll issues

What You Bring

To be successful in this role, you will need to bring a unique combination of skills, experience, and passion for customer success. Some of the key qualifications and skills we are looking for include:

• Expertise in customer-facing roles such as CSM or Account Management within the international Payroll/HR tech space, ideally in a payroll product and tech-focused environment
• Strong knowledge of global payroll software, systems, and tools, with an understanding of HR/payroll compliance and regulations
• Proven ability to onboard, grow, retain, and develop customer relationships, driving customer satisfaction and success
• Skilled in building strong relationships with key stakeholders across all levels of customer and internal organizations to align on business goals
• Experience leading and executing cross-departmental projects, with solid organizational abilities to manage multiple priorities and complex projects simultaneously
• Strong problem-solving skills with a proactive approach to resolving customer issues and delivering tailored solutions
• Excellent verbal and written communication skills, with the ability to convey complex ideas clearly, influence stakeholders, and deliver impactful presentations or product demonstrations
• Passion for identifying opportunities to optimize customer experience, including introducing additional features or services that align with customer needs
• Adept at monitoring account health by analyzing usage metrics, identifying gaps, and implementing strategies to ensure customer retention and satisfaction
• Self-driven and autonomous, with the ability to take ownership of tasks, work independently, and manage priorities with minimal supervision
• Experience in working in fast-paced environments

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Payroll Customer Success Manager, you will have access to a range of career growth and learning benefits, including:

• Ongoing training and development opportunities to help you build your skills and expertise in payroll and HRIS
• Opportunities to work on complex and challenging projects that will help you grow both personally and professionally
• A collaborative and supportive team environment that encourages innovation, creativity, and experimentation
• Regular feedback and coaching to help you achieve your goals and develop your career
• Access to a range of tools and resources to help you manage your workload and prioritize your tasks

Work Environment and Company Culture

At blithequark, we are proud of our unique and inclusive company culture. Some of the benefits of working with us include:

• A fully remote work environment that allows you to work from anywhere in the world
• A flexible and autonomous work culture that trusts you to manage your time and prioritize your tasks
• A collaborative and supportive team environment that encourages innovation, creativity, and experimentation
• A range of benefits and perks, including flexible paid time off, mental health support services, and a learning budget
• A commitment to diversity, equity, and inclusion, with a range of initiatives and programs to support underrepresented groups

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a range of perks and benefits. Some of the benefits of working with us include:

• A competitive base salary range of 58,700 GBP - 66,000 GBP, depending on your location and experience
• A range of benefits, including flexible paid time off, mental health support services, and a learning budget
• Access to a range of tools and resources to help you manage your workload and prioritize your tasks
• A collaborative and supportive team environment that encourages innovation, creativity, and experimentation
• A commitment to diversity, equity, and inclusion, with a range of initiatives and programs to support underrepresented groups

Conclusion

If you are a motivated and ambitious individual who is passionate about customer success and payroll, we encourage you to apply for this exciting opportunity to join blithequark as a Payroll Customer Success Manager. With a unique combination of skills, experience, and passion for customer success, you will play a critical role in helping us build long-term relationships with our customers and drive business growth. Don't miss out on this opportunity to join a fast-paced and innovative company that is changing the way modern organizations navigate global employment. Apply now and take the first step towards an exciting and rewarding career with blithequark.