Operations Third-Party (TPA) Vendor Governance Analyst (HYBRID OR REMOTE)

About The Role At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives - a mission we’ve honed since 1859. Equitable is seeking an Operations Third-Party (TPA) Vendor Governance Analyst to play a key role in overseeing Third-Party Administrators responsible for life insurance policy administration. This role actively monitors vendor performance through SLAs and KPIs, leads governance routines such as MBRs and QBRs, and maintains critical oversight documentation. The analyst drives timely issue resolution and remediation, partnering closely with internal stakeholders and vendors to ensure consistent service delivery and strong adherence to regulatory, contractual, and company standards. What You’ll Be Doing • Analyze TPA performance against SLAs, KPIs, and contractual obligations; highlight trends, drivers, and emerging risks • Facilitate and schedule Monthly and Quarterly Business Reviews (MBRs/QBRs), including data validation, performance summaries, and action items • Maintain governance routines and artifacts (issue logs, action registers, risk/control trackers, and decision records) to ensure transparency and auditability • Perform initial assessment and triage of operational issues (impact, severity, root cause hypotheses, and required stakeholders); monitor remediation plans and validate evidence of completion • Support operational risk management for TPAs by coordinating SOC report review, audit requests, and control testing/attestations • Partner with Corporate Sourcing and Procurement (CSP) and business stakeholders to support contract administration (renewals/amendments) • Reconcile and process vendor and third-party billing • Own monthly and annual accrual process for Operations’ billing • Generate billing, reconcile payments and create reporting for fees collected from funds under management • Identify opportunities to improve governance processes; document procedures and implement enhancements in partnership with stakeholders This position offers a flexible work schedule: it may be fully remote/hybrid. If you are located near one of our offices (e.g., Charlotte, NC; Syracuse, NY), a hybrid schedule with 2–3 days on-site per week is expected to foster collaboration and connection. The base salary range for this position is $50,000 - $63,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility. For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below. Equitable Pay and Benefits: Equitable Total Rewards Program What You Will Bring Required Qualifications: • HS Diploma or equivalent • 2+ years of experience in vendor governance, operations analytics, third-party risk/controls, insurance operations and/or a related role • Demonstrated ability to analyze operational performance data, identify trends/root causes, and translate findings into clear insights and recommendations • Proven stakeholder management skills; able to communicate effectively with vendors and internal partners and drive action through governance routines • Proficiency in Microsoft Excel (e.g., pivots, lookups, basic data validation) and PowerPoint to produce recurring dashboards, scorecards, and executive-ready summaries • Efficient organizational skills with the ability to manage multiple priorities, maintain detailed documentation, and meet deadlines in a regulated environment Preferred Qualifications: • Advanced degree • Experience with life insurance operations, policy administration, and/or Third-Party Administrator (TPA) operating models • Familiarity with vendor governance practices (e.g., KPI/SLA design, scorecards, QBR/MBR operating cadence, and issue/action management) • Experience supporting SOC report review, audits, risk assessments, and/or control testing in partnership with risk/compliance functions • Continuous improvement mindset Skills Data Gathering and Reporting: Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company. Data Integrity: Knowledge of objectives, terminologies, and approaches of data integrity; ability to ensure the accuracy and consistency of data in various business environments. Apply tot his job Apply To this Job