**Experienced Customer Service Representative – Airport Location at arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a leading provider of mobility solutions, we're constantly innovating and pushing the boundaries of what's possible. Our team is passionate about making a difference in the lives of our customers, and we're looking for talented individuals like you to join our ranks. **About arenaflex** arenaflex is a privately-owned automotive rental and leasing company that's been named one of the top places to work. We're proud of our reputation for excellence and our commitment to providing the best possible experience for our customers. With a strong focus on customer service, we're dedicated to making a positive impact on our customers' lives. **Job Summary** We're seeking an experienced Customer Service Representative to join our team at the Eagle County Regional Airport location. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to both internal and external customers, primarily face-to-face. You'll gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. **Key Responsibilities** * Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone * Meet and greet customers in a friendly and timely manner * Provide directions and general assistance * Assist to assess condition of rental upon return * Process returns, check-ins and exit kiosk transactions * Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed * Understand and communicate rental terms and conditions, vehicle features and other services * May sell optional protection products, upgrades, fuel options and other additional equipment * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance * Clean vehicle interior and exterior by hand or by operating washing equipment when needed * Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing * Perform miscellaneous and backup duties job-related duties as assigned **Available Schedule** * Monday: 12:30PM - 9:00PM * Tuesday: 12:30PM - 9:00PM * Wednesday: 12:30PM - 9:00PM * Thursday: 12:30PM - 9:00PM * Friday: 12:30PM - 9:00PM * Saturday: OFF * Sunday: OFF **Benefits and Perks** * Paid time off * Employee rental car discounts * Retirement savings plan including 401k with matching profit sharing * Health Insurance * Life Insurance * Dental Insurance * Vision Insurance * Training and development * Bonus incentives * Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned **Requirements** * Must be at least 18 years of age * Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years * No drug or alcohol related conviction on driving record in the past 5 years * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future * Must have at least 6 months customer service experience in a fast-paced environment * Must have worked 12 (twelve) months or more at most recent employer * Experience working late nights preferred **Why Join arenaflex?** At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' well-being. We're passionate about making a difference in the lives of our customers, and we're looking for talented individuals like you to join our team. **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! **Equal Opportunity Employer/Disability/Veterans** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and supportive of all employees, and we're proud to be a Disability and Veterans-friendly employer. Apply for this job