Part Time Customer Service Associate – Temporary

Job Description: • Support customers via voice and chat using Amazon Connect • Deliver a positive experience through empathy, patience, and clear communication • Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows • Accurately document interactions and manage follow-ups • Handle multiple tasks in a fast-paced call center environment • Collaborate with teammates and escalate complex issues as needed • Work assigned shifts, including weekends and holidays • Participate in ongoing training and continuous improvement Requirements: • Must be able to train full-time (9am-6pm EST) for 3 days, June 8th, 9th, and 10th. • Must be available on Mondays due to consistently high call volume and operational demand • Ability to work a part-time schedule of approximately 20 hours per week, with potential for additional hours based on business needs • High school diploma or equivalent • Must be at least 18 years old • Must have a quiet, distraction free home workspace • Must be proficient using Browsers such as Chrome, Firefox or Safari • Ability to learn and use multiple systems, windows, and monitors • Professional fluency in English (CERF C1 or higher) • Must reside in an approved state* • Home Internet that meets the specified requirements. • Must be willing to accept a temporary assignment. Benefits: • Paid training and ongoing support • Home Internet that meets the following requirements: • 30 Mbps download • 15 Mbps upload • 100ms ping or less • Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point) • WiFi is allowed; wired connection required if WiFi becomes unstable • Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process • Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems. Apply tot his job Apply To this Job