**Experienced Full Stack Customer Solutions Architect – Cloud and Data Application Development**

**Join arenaflex in shaping the future of cloud and data application development as a seasoned Customer Solutions Architect.** At arenaflex, we're revolutionizing the way businesses approach cloud and data application development. As a pioneer in the industry, we've built a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, with innovative solutions like Capital One Eno. Our teams have developed and battle-tested new capabilities to meet the needs of our customers and partners. We've open-sourced several of the software tools we've built, such as Cloud Custodian and Hygieia, and forged new partnerships with other digital leaders like Microsoft. Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. **Role Overview** arenaflex is seeking a customer-centric, energetic, and highly-motivated individual to join our team as a Customer Solutions Architect. You'll be an entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We're looking for people who obsess over removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration, and creativity. **Key Areas of Focus for Customer Solutions Architects** * **Trusted Advisor**: We're the front line for our customer's tech, product, and cyber needs as well as for solutioning product-specific improvements. * **Customer Ambassador**: We represent the voice of the customer and the customer needs in internal discussions and working groups. * **Demonstrate Value**: We focus on identifying the best solutions that bring value to our customers. * **Thought Leadership**: We use research and customer solutioning experiences to build and share thought leadership both internally and externally. * **Subject Matter Experts**: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems, and identify areas of improvement for our products. * **Pre-Sales & Post-Sales**: We're focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment. * **Solution Oriented**: We focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at our disposal. * **Channel Partnership**: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products. **Key Responsibilities for This Role** * **Cultivates trust and builds relationships with customers** by identifying, documenting, and measuring pain points and desired business outcomes. * **Effectively advocates and represents the voice of customers** to influence organizational objectives, product roadmaps, and to improve the overall customer experience. * **Manages relevant customer activity, identifies risk and growth opportunities**, and partners with internal teams to mitigate risks or close opportunities. * **Builds and manages key processes** including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.. * **Serves as a knowledge resource and escalation point** for coworkers and customers. * **Autonomously works through complex situations and ambiguous environments** by building mechanisms and solutions to close gaps and grow the business. * **Leads cross-functionally to achieve organizational objectives**, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement. * **Leads high customer satisfaction** through the use of data and proactive solutions. * **Productively challenges the status quo** with clarity, identifying and proposing different approaches and solutions. * **Conducts periodic check-ins with customers** to ensure product fit and to align on ways to drive more value together through technical solutioning. * **Develops and maintains technical support procedures and policies**. * **Builds credibility and trust within the team** and with our business customers and stakeholders. * **Drives architecture/design reviews** for our customers focused on business requirements, and as needed, designs, plans, and manages architectural projects. * **Analyzes, defines, and documents requirements** for data, workflow, logical processes, hardware, and operating system environment to support customer needs. * **Works with business partners, architects, and other groups** to identify technical and functional needs of systems, and determine priority of needs. * **Stays current with new technology options and products**, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop. **Essential and Preferred Qualifications** * **Bachelor's degree or military experience** * **At least 4 years of experience** in a customer-facing role in an organization or entrepreneurial context. * **At least 3 years of experience** working with cross-functional teams. * **At least 3 years of experience** with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL). * **At least 2 years of experience** with design, implementation, or consulting experience of distributed applications. * **Master's Degree in Computer Science, Engineering, Information Technology** (preferred). * **High level of comfort communicating effectively** across internal and external organizations. * **History of successful technical consulting and/or architecture engagements** with large-scale customers or enterprises. * **2+ years of experience** in developing, marketing, selling, or supporting a client-facing technical product or service at scale. * **2+ years of experience** in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions. **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees. Our company culture is built on the principles of collaboration, creativity, and continuous learning. **Compensation, Perks, and Benefits** arenaflex offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the arenaflex Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. **Performance-Based Incentive Compensation** This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to helping you grow and develop your skills and career. We offer a range of learning and development opportunities, including training programs, mentorship, and career coaching. **How to Apply** If you're a motivated and customer-centric individual who's passionate about cloud and data application development, we encourage you to apply for this exciting opportunity. Please submit your application through the arenaflex Careers website. **Equal Opportunity Employer** arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. **Accommodation for Applicants with Disabilities** If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at [redacted] or via email at RecruitingA[redacted]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. **Technical Support or Questions** For technical support or questions about arenaflex's recruiting process, please send an email to C[redacted] **Capital One Financial Entities** Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Apply for this job