Communications & Health Education Supervisor

Agency Dept of Health and Human Services Division Public Health Job Classification Title Electronics Technician III (NS) Position Number 60039789 Grade NC13 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The Communications & Health Education Supervisor supervises the Communications Unit within the North Carolina Public Health Preparedness and Response Branch and supports statewide public health emergency communication efforts. The role manages the development and coordination of unified public health emergency risk messaging, education materials, and communication strategies. It oversees the creation, maintenance, and operation of information and communications platforms used during routine and emergency response activities. This position requires responsiveness to after-hours recall and occasional overnight travel to meet operational needs. The Communications & Health Education Supervisor also includes direct supervision of one Health Educator. Key Duties Include: - Supervises daily operations and strategic direction of the Communications Unit to support division-wide public health preparedness activities. - Develops, coordinates, and delivers unified risk communication and public health emergency messaging for diverse audiences. - Oversees planning, development, and maintenance of communications platforms used for emergency response and routine information dissemination. - Produces and reviews public-facing communication materials to ensure accuracy, consistency, and adherence to established standards. - Coordinates emergency communication activities during after-hours recall, including rapid message development and dissemination. - Provides supervisory leadership to one Health Educator, including workload coordination, performance feedback, and professional development support. - Ensures communication workflows and tools remain functional, updated, and aligned with emergency management requirements. - Collaborates with internal and external partners to support integrated public information activities during public health incidents. - Monitors communication processes for quality, accuracy, and timeliness, implementing improvements as needed. - Supports readiness and operational communication capabilities through participation in planning, exercises, and response activities. Knowledge Skills and Abilities/Management Preferences Salary Range: $50,088.00 - $87,654.00 Recruitment Range: $50,088.00 - $68,395.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Demonstrated experience planning, writing, and editing publications, including producing materials for public distribution across varied communication platforms. Documented experience disseminating timely and accurate information to the public using multiple media channels, including social media, web tools, and other digital platforms. Proven experience planning and managing a public information program, with measurable responsibility for coordinating unified messaging and supporting organizational communication initiatives. Hands-on experience supervising staff, including assigning work, reviewing communication materials, and supporting performance development, at a level equivalent to at least two years of supervisory responsibilities. Established experience applying journalistic and communication principles to develop, review, and refine information products, including analyzing and editing content prepared by others to ensure accuracy and clarity. The Posting Will Close At 11:59 P.M. The Night Before The End Date This Position Is 100% Federally Funded This Position Is Eligible / Possible For A Hybrid Work Option This Position Is Designated As Mandatory And Must Report Or Stay Over During Adverse Weather Events About the NC Division of Public Health (DPH): The NC Division of Public Health works to promote and contribute to the highest possible level of health for the people of North Carolina. Our entire statewide system of public health has dedicated professionals who carry out our mission every day through a wide range of essential and activities touching the lives of everyone in our state. About Preparedness and Response (PHP&R): Public Health Preparedness and Response (PHP&R) is the branch of the North Carolina Division of Public Health (DPH) within DHHS that monitors and strengthens the abilities of our public health and healthcare systems to protect the public health in disaster situations such as disease epidemics, chemical and radiological releases, severe weather and natural disasters. Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits. Supplemental Contact Information: The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS:  https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.                Application Process Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.  Applications must be submitted by 11:59 PM on the closing date. Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application. Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.  Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. CONTACT INFORMATION  If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Associate's degree in electronics from an appropriately accredited institution and three (3) years of progressive experience in the repair and maintenance of complex electronic systems including some responsibility for the design of electronic apparatus OR An equivalent combination of training and experience. Based on the nature of work performed, may require appropriate licensure by the governing board or commission. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Tresha Walker Email: talentacquisition@dhhs.nc.gov North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date on the posting. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. 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