**Experienced Customer Data Lead – Regulatory Intelligence and Compliance Solutions**

At arenaflex, we're revolutionizing the world of regulatory compliance with cutting-edge technology and innovative solutions. As a global RegTech business, we're dedicated to delivering the gold standard of regulatory intelligence to the financial services industry. Our intuitive SaaS solutions, powered by AI, simplify the complex and ever-changing world of compliance for our clients. **Why arenaflex?** arenaflex is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world's top financial institutions globally. In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We're a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At arenaflex, we don't just keep up; we stay ahead. **Our Culture** We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our "make it happen" culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. With over 700 arenaflex team members across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. **Role Mission** We're seeking an experienced Customer Data Lead to join our North American team in Toronto and take ownership of client-specific data operations. In this role, you'll ensure our customers receive best-in-class data services—whether it's regulatory content feeds, bespoke reporting, or integration support. This is a pivotal role that bridges the gap between our world-class regulatory data capabilities and enterprise client outcomes. **Key Responsibilities** * **Data Service Delivery & Ownership** + Own end-to-end delivery of arenaflex's customer-specific data services in North America. + Ensure regulatory data feeds, exports, and custom content mappings are delivered accurately, on time, and to specification. + Maintain a deep understanding of arenaflex's regulatory content architecture and platform capabilities. * **Operational Excellence** + Manage SLAs, delivery milestones, and data quality controls for assigned customers. + Develop and maintain documentation for customer data processes and mappings. + Identify opportunities to improve efficiency through automation and standardization. * **Cross-Team Coordination** + Partner with our Customer Delivery team to support onboarding and ongoing delivery needs. + Work closely with Product, Engineering, and Content Operations to troubleshoot and resolve client-specific data requests. + Influence internal roadmaps by feeding back client data requirements and patterns. * **Leadership & Strategy** + Define and track metrics for customer data delivery success, quality, and satisfaction. + Contribute to the evolution of the global Customer Data Services model within arenaflex. **Required Skills & Experience** * 5+ years in a client-facing data delivery, analytics, or operations role within SaaS or data/RegTech companies. * 2+ years overseeing data delivery or implementation project(s). * Strong technical fluency in data manipulation (SQL, Excel, APIs) and data validation practices. * Familiarity with regulatory data, legal tech, or compliance platforms is a strong asset. * Preferred Attributes: + You bring structure and rigor to complex delivery projects. + You think like a customer and act like an owner. + You thrive in ambiguity and are comfortable scaling new processes. + You have excellent communication and documentation skills. **Career Growth Opportunities & Learning Benefits** At arenaflex, we're committed to helping you grow and develop your skills. As a Customer Data Lead, you'll have access to: * Regular training and development opportunities to enhance your technical and business skills. * Mentorship from experienced team members to guide you in your role. * Opportunities to work on high-profile projects and contribute to the evolution of our regulatory intelligence solutions. * A dynamic and inclusive work environment that fosters collaboration and innovation. **Work Environment & Company Culture** arenaflex is a fast-paced and dynamic work environment that values innovation, collaboration, and diversity. Our Toronto office is a hub for creativity and growth, with a team of talented professionals who are passionate about regulatory compliance and data-driven solutions. As a Customer Data Lead, you'll be part of a global team that operates as one, with a shared mission to transform regulatory compliance. **Compensation, Perks, & Benefits** arenaflex offers a competitive compensation package, including: * A salary range of $120,000 - $150,000 per year, depending on experience. * Comprehensive benefits, including medical, dental, and vision coverage. * A generous 401(k) matching program. * Flexible work arrangements, including remote work options. * Access to cutting-edge technology and tools. * Professional development opportunities and training. **How to Apply** If you're passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in arenaflex. We're an equal opportunity employer, committed to creating an inclusive environment for all employees. Apply now and join the arenaflex team in revolutionizing the world of regulatory compliance! Apply for this job