VP Corporate Processing (West Coast)

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The VP Corporate Processing (West Coast) is responsible for overseeing and supervising the day-to-day activities of the CCM Corporate Processing Team and communicating with onboarding and established branches to keep them abreast of loan statuses and any issues at all times. In this role, you will need a firm understanding of all aspects of the loan process as it pertains to origination and processing, as well as acting as an expert resource for the CCM team members. The VP Corporate Processing will work with all new onboarding branches as they transition to CrossCountry Mortgage.

This position primarily operates within Pacific Time zone working hours to support the West Coast region. 

Job Responsibilities:
• Oversee and supervise all aspects of the Corporate Processing Team including employee development, coaching, training, and discipline.
• Track and approve attendance and PTO times for Processing Team.
• Oversee team’s file quality and turn times to meet company SLA requirements.
• Responsible for responding to e-mails, and/or phone calls within company SLA requirements.
• Sample review loans of team members to identify training needs.
• Monitors team pipeline to ensure compliance as it pertains to RESPA, TIL, HMDA, Reg. B, (all mortgage related regulations).
• Document all communication related to the loan application in the LOS system’s conversation log.
• Assist closing, secondary, and servicing to obtain documentation needed to clear outstanding suspense items for loans worked on and/or loans worked on from other transition team members.
• Work with the Corporate Loan Production Manager.
• Assist and identify additional training needs of the onboarding branches.
• Identify structural needs of department and implement changes as needed.
• Performs various other duties as required.

Qualifications and Skills:
• High School Diploma or Equivalent, required.
• Minimum of 5 years’ residential mortgage processing experience, required.
• Previous Team Lead/Management Experience.
• Knowledge of RESPA guidelines and all mortgage and consumer lending regulations.
• Previous experience with Encompass, preferred.
• Excellent math and analytical skills.
• Excellent communication skills.
• Ability to prioritize and meet deadlines.
• Knowledge of DU, LP, Microsoft Outlook & Windows.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.