Client Success Executive, Group Health Insurance

Client Success Executive – Employee Benefits (Post-Sale) Senior Individual Contributor | Field-Based / Remote | Northern New Jersey Local client travel + NYC office access The Opportunity • True Benefit is hiring a Client Success Executive to own employer client relationships after implementation within an established ADP TotalSource PEO partnership. • This is a post-sale, post-implementation role—no prospecting, no selling, and no people management. • Your responsibility begins once the client is live and continues through the life of the account. • You’ll work closely with ADP TotalSource HR Business Partners (HRBPs) embedded with clients, serving as the primary benefits expert and relationship owner focused on service excellence, retention, and long-term client health. • This role is designed for an experienced benefits professional who values ownership, autonomy, and impact. What You’ll Do • Serve as the primary post-sale point of contact for assigned employer clients • Partner closely with ADP HRBPs supporting clients at their locations • Own the client relationship with a focus on: • Retention and renewals • Service quality and escalation management • Proactive issue identification and resolution • Manage benefit changes, ongoing service needs, and carrier coordination • Identify and address at-risk accounts before issues escalate • Travel locally to client sites in Northern NJ with periodic travel to ADP’s NYC office What We’re Looking For • 5–10+ years of experience in employee benefits account management, client success, or post-sale service • Strong, hands-on knowledge of group health insurance (small group experience preferred) • Proven ability to own client relationships independently • Comfortable in a field-based, client-facing role • Experience working with PEO, HCM, or employer-facing environments is a plus • Life & Health license (or ability to obtain within 90 days) What This Role Is Not • ❌ No prospecting • ❌ No sales quotas • ❌ No people management This role is about judgment, accountability, and follow-through. Why True Benefit & Amwins • True Benefit is an operating company of Amwins Group, the largest wholesale insurance brokerage and group benefits firm in the world, placing over $45B in annual premium. • Amwins is privately held and employee-owned, offering stability, scale, and long-term career growth without unnecessary bureaucracy. Compensation & Benefits • Base salary: $135,000–$160,000 • Target 30% bonus • Immediate, comprehensive benefits (no waiting periods) • Generous and flexible PTO • Long-term growth potential If you’re a senior benefits professional who prefers post-sale ownership and meaningful client relationships over sales activity, we’d welcome a conversation.