Inside Sales Representative

Shawflex is a market leader in the Electrical Infrastructure industry, offering engineered solutions and products to support infrastructure markets worldwide. They are seeking a highly motivated Inside Sales Representative to drive sales growth and deliver exceptional customer service, partnering closely with the Regional Sales Manager and managing the sales process from inquiry to order fulfillment.

Responsibilities

• Partner with the Regional Sales Manager to develop and execute strategies that meet and exceed sales targets for the assigned region
• Build and maintain strong relationships with customers, gaining a deep understanding of each account’s needs and opportunities for growth
• Serve as the primary contact for customers in your territory
• Respond promptly to incoming inquiries—providing technical information, product recommendations, and accurate pricing quotes in a professional manner
• Follow up with prospective customers to answer questions and guide them through the decision-making process
• Manage the end-to-end quoting process
• Prepare detailed quotes based on customer requirements, then diligently follow up addressing any concerns, negotiate terms if needed, and drive the closure of sales opportunities
• Once a quote is accepted, seamlessly convert it to an order
• Review and process customer purchase orders in the ERP system (e.g., IFS)
• Verify all details (product specifications, quantities, pricing, lead times, shipping instructions, and special requirements) to ensure accuracy
• Coordinate with logistics and scheduling to confirm delivery dates and manage lead times
• Provide timely and proactive updates to customers about their open orders
• Communicate any changes in lead times or delivery schedules and ensure customers receive all promised documentation or status reports
• Act as an advocate for the customer, ensuring they remain informed and satisfied at every stage of the order process
• Work closely with internal teams to resolve any issues that arise
• Initiate and coordinate requests for order expediting, handle customer complaints or returns, and pursue custom solutions when needed
• Maintain up-to-date and accurate records of all customer interactions, sales activities, and opportunities in the CRM system (e.g., Salesforce) on a daily basis
• Ensure the sales funnel and pipeline information is current, allowing for accurate forecasting and account visibility
• Manage contractual agreements with key customers
• Monitor contract terms (pricing, volume commitments, service level agreements, etc.) and ensure compliance
• Work with sales leadership (and other departments, such as Legal or Finance if necessary) to facilitate contract renewals, amendments, or special pricing agreements
• Identify opportunities to improve internal processes or customer service practices
• Contribute ideas to enhance efficiency, customer satisfaction, or sales effectiveness
• Take on additional sales support duties or projects as required to support the broader sales team and business objectives

Skills

• A college certificate is required
• 1–3 years of successful experience in inside sales, account management, or a similar customer-facing sales role required
• Excellent verbal and written communication skills
• Able to build rapport and trust with customers over phone and email
• Strong interpersonal skills with a customer-focused approach, ensuring a positive experience for the client at all times
• High proficiency in Microsoft Office Suite
• Hands-on experience with CRM software (e.g. Salesforce)
• Exceptional organizational and time management abilities
• Capable of juggling multiple accounts, inquiries, and tasks while maintaining attention to detail
• Able to prioritize workload to meet deadlines and client expectations
• Strong analytical and problem-solving skills
• Demonstrated ability to handle unexpected challenges or delays calmly and effectively
• Self-motivated and able to work independently with minimal supervision, while also being a collaborative team player
• Ability to work under pressure in a fast-paced environment, remaining adaptable to changing priorities without compromising quality of work or customer service
• Mathematical and technical aptitude is important
• English fluency is required
• Bachelor's degree in Business, Marketing, or a related field is preferred, or an equivalent combination of education and experience
• 3–5 years of experience preferred
• Familiarity with ERP or order management systems (such as IFS or similar) is a plus
• Bilingual language skills are an asset. French bilingual ability is strongly preferred

Benefits

• Flexible health, dental & vision benefits with HSA rollover
• Employer-paid Life, AD&D, and Disability insurance
• Attractive incentive bonus plans
• 24/7 Employee & Family Assistance Program (EFAP)
• Wellness and mental health support programs
• Exclusive discounts (Perkopolis & GoodLife Fitness)

Company Overview