[Remote] M&A Support Analyst

Note: The job is a remote job and is open to candidates in USA. Gallagher is a company dedicated to helping clients face risk with confidence. They are seeking a Mergers & Acquisitions Support Analyst to provide exceptional application workflow and process support to users involved in new mergers and acquisitions, ensuring a seamless transition and integration into Gallagher systems and workflows. Responsibilities • Provide hands-on support to M&A users for Gallagher application workflows, processes, and "how-to" inquiries • Troubleshoot a range of user workflow and process issues directly with the user, ensuring timely and effective resolution • Maintain a ticket queue and phone queue, ensuring all issues are logged, tracked, and resolved efficiently • Assist in triaging tickets that require escalation or involvement from other teams, ensuring a warm handoff and user satisfaction • Deliver virtual desk-side coaching and training to users via phone and Teams to enhance their understanding of Gallagher systems and workflows • Work closely with internal teams to escalate and resolve complex issues that cannot be addressed independently • Work together with the Learning & Development (L&D) team to ensure a consistent message is delivered to all users, aligning training and support efforts • Contribute to workflow or process changes and redesigns to improve efficiency and user experience • Travel may be required for training purposes or to support M&A users on-site during transitions Skills • 3 years relevant work experience • Strong customer service skills with a focus on user satisfaction • Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely • Proven ability to troubleshoot and resolve workflow and process issues • Experience maintaining ticket queues and managing high volumes of user inquiries • Strong teamwork and collaboration skills, with the ability to work effectively across departments • Ability to adapt to a fast-paced environment and manage multiple priorities • Familiarity with Gallagher systems, including Applied EPIC or CSR24, is a plus • Experience supporting mergers and acquisitions or similar transitional processes • Background in insurance or risk management industries • Previous experience in virtual coaching or training roles Benefits • Medical/dental/vision plans, which start from day one! • Life and accident insurance • 401(K) and Roth options • Tax-advantaged accounts (HSA, FSA) • Educational expense reimbursement • Paid parental leave • Digital mental health services (Talkspace) • Flexible work hours (availability varies by office and job function) • Training programs • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing • Charitable matching gift program • And more... Company Overview • Gallagher is an international insurance brokerage and risk management services firm. It was founded in 1927, and is headquartered in Rolling Meadows, Illinois, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Gallagher has a track record of offering H1B sponsorships, with 58 in 2025, 31 in 2024, 32 in 2023, 45 in 2022, 36 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply tot his job Apply To this Job