Lead Conversational AI Designer (Remote)

About the position This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Conversational AI Designer. In this role, you will play a crucial part in shaping the future of voice and multimodal interfaces within an innovative team. Your efforts will directly impact user experiences through the design of AI-based conversational interactions. Collaborating closely with designers, researchers, and product stakeholders, you will leverage data-driven design principles to create engaging and effective customer experiences. This position offers you the opportunity to lead vision and execution, driving innovation in a rapidly evolving field that blends technology and user-centered design. Responsibilities • Lead design vision and execution for AI-based conversational and multimodal experiences, advocating usability and user-centered design principles. • Develop and promote conversation design best practice standards, reusable interactional patterns, and processes. • Deliver effective design documentation to communicate experience requirements, design principles, best practices, prototypes, and multimodal flows. • Identify opportunities for usability testing and research efforts by creating prototypes and participating in evaluation sessions. • Build strong relationships with internal stakeholders to ensure a connected end-to-end user experience. • Monitor industry trends and drivers of customer satisfaction. • Visualize experiences using storyboards, customer journeys, user flows, and prototypes to illustrate vision. • Balance user needs, technical constraints, and product objectives to craft world-class multimodal user experiences. Requirements • 5+ years creating conversational design experiences. • Ability to combine vision with strong creative design execution. • Strong portfolio showcasing expertise, craft, aesthetics, and depth of thought. • Experience designing for Generative or Agentive AI-powered experiences. • Understanding of machine learning & natural language processing (NLP) fundamentals. • Experience incorporating research into the design process. • Ability to work independently, be organized, self-motivated, and attentive to detail. • Excellent written, visual, and verbal communication skills. • Proficient in common design tools (e.g., Figma, VoiceFlow, ProtoPie, etc.). • Demonstrated experience documenting for voice-only, voice-forward, and multimodal experiences. • Experience creating interactive prototypes for multimodal experiences (voice, sound, visuals, touch, chat, etc.). • Familiarity with platforms such as Salesforce Service Cloud, Einstein Bots, Prompt Builder, and Google Vertex AI. Benefits • Competitive salary range between $106,000 - $163,000 based on qualifications. • Bonus potential based on company performance and individual contributions. • Comprehensive health benefits including medical, dental, and vision coverage. • Flexible Spending Accounts and Health Savings Account options. • Retirement savings plan to help secure your financial future. • Paid vacation and holidays to recharge and maintain work-life balance. • Tuition assistance programs to support ongoing education and growth. • Employee assistance program for personal and professional support. • GM vehicle discounts and various other perks. Apply tot his job Apply To this Job