Customer Service Advisor Bilingual

Join NCD as a Remote Customer Service Advisor and Make a Difference! Life is too short to work with jerks. At NCD, we foster a vibrant community of winners, nerds, and gamers dedicated to delivering unparalleled member satisfaction while maintaining a fun and thoughtful atmosphere. Be part of a forward-thinking organization that values positivity, growth, and helping others — and enjoy a fully remote role that lets you connect with people and make an impact every day. About Us NCD is a premier insurance provider specializing in dental and vision coverage. With partnerships with MetLife, VSP, and Zurich, we are industry leaders committed to continuous growth and outstanding customer service. Our core values are the foundation of our success: • Relentless Positivity • Growth Obsessed • Get it Done • Helpful Spirit • Solution Driven We work tirelessly to 'Spread the Smile' to our members, agents, and each other, fostering a community of support and innovation. The Role: Remote Customer Service Advisor Do you love connecting with people and listening to their needs? If so, NCD has an excellent opportunity for a remote Customer Service Advisor. In this role, you'll provide top-tier phone support and assistance to our valued members — all from the comfort of your home. This position: • Is 100% remote, requiring a dedicated workspace free from distractions • Includes 2-4 weeks of paid remote training • Provides all necessary equipment Essential Duties & Responsibilities • Handle inbound and outbound communication with members and providers • Engage with clients via phone, email, and chat channels • Review member products, answer questions about policies, coverage, and transactions • Refer new enrollments or changes to licensed agents • Address billing or service complaints; escalate issues as needed • Document all interactions accurately in CRM software • Maintain current knowledge of all company products and services • Educate members on managing their health and maximizing benefits • Build trust and improve member retention throughout the healthcare lifecycle • Meet performance goals and KPIs related to call quality, member satisfaction, and productivity • Participate in team meetings, training, and skill-building sessions Qualifications & Skills • 2+ years of customer service or call center experience • College degree preferred but not required • Excellent verbal and written communication skills • Proficient with MS Word, Excel, Outlook, Teams • Ability to multitask effectively across multiple platforms • Bilingual abilities (Spanish) are a plus — bilingual employees receive additional pay Why Join NCD? • Company-paid health, dental, life, and disability insurance • 401(k) retirement plan with employer match • Opportunities for professional development and growth • Work from home allowances and support • A positive, engaging work environment Ready to be part of a community that values your contributions and helps you grow? Join us and help spread the smile! Check us out on Glassdoor! Apply tot his job Apply To this Job