**Experienced Customer Success Manager – Ecommerce and Marketing Solutions**

At arenaflex, we're not just building a company – we're crafting a community of passionate professionals who share a common goal: to deliver exceptional customer experiences that drive growth and success. As a Customer Success Manager at arenaflex, you'll be at the forefront of this mission, working closely with our top-tier customers to help them achieve their business objectives through strategic digital marketing strategies. **About arenaflex** arenaflex is a customer-funded and customer-driven company that's revolutionizing the way ecommerce brands grow. We're a team of experienced professionals who are passionate about solving real problems and delivering results. Our work environment is designed to foster collaboration, innovation, and growth, with a focus on transparency, trust, and open communication. We believe in empowering our team members to take ownership of their work, make decisions, and drive impact. **What You'll Do @arenaflex** As a Customer Success Manager at arenaflex, your primary responsibility will be to establish yourself as a trusted advisor for our top-tier customers, providing strategic guidance and support to help them achieve their business goals. Your key responsibilities will include: * Proactively developing strategies with our merchants to help increase revenue through digital marketing strategies for their managed accounts * Onboarding new clients, ensuring they are set up for success, and providing assistance with migrating contacts, guiding them through a warm-up process, and helping them set up their first campaigns and automations across channels * Providing best practices to ensure clients are achieving their business goals * Regularly reviewing customer dashboards, addressing any open issues, and ensuring consistent messaging and appropriate escalation * Keeping merchants up to date on product releases and new features * Contributing feedback to Product/Engineering on platform improvements to enhance customer engagement * Conducting Quarterly Business Reviews (QBRs), establishing quarterly goals for customers, and helping them achieve those goals * Documenting troubleshooting and problem resolution steps **We Expect That You'll Bring** To succeed in this role, you'll need to bring the following skills and experience: * 1-2 years of customer success-related experience * An understanding of what the main digital marketing metrics are and what is driving their trends (opens, clicks, conversions) * A proven track record of creative problem-solving for customers * Fluency in English and Chinese languages * Experience and comfort discussing business and sales topics with clients during renewal or cancellation conversations * Excellent communication skills via chat, phone, video conference, and email * Strong time management skills and the ability to work in the office or remotely * An understanding of (either some or all): Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and Omnisend or other ecommerce and marketing platforms * Experience in ecommerce, SaaS, project management, marketing, or advising customers on marketing strategy is a plus! **What We Offer in Return** In return for your hard work and dedication, we offer a comprehensive compensation package that includes: * Gross salary starting from 2800 EUR/month based on experience + commission depending on individual results * An unlimited learning budget for self-improvement complying with the best interest of arenaflex * Working methods and best practices inspired by the best tech companies in Silicon Valley * Senior colleagues that enable us to have a high-performing, productive environment where your growth will accelerate * Private health insurance * Remote work possibilities * Unlimited access to psychotherapy * A workstation budget * Personalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year) * Attractive workations and team-led team-building events **About Our Product** arenaflex is an email and SMS marketing platform built for ecommerce brands. With one-click integration to major ecommerce platforms, intuitive automation, and powerful email templates, we make sophisticated marketing effortless – no learning curve required. Our award-winning 24/7/365 customer support and platform trusted by growing brands and seasoned pros alike make us the go-to solution for ecommerce marketers. **Why Join arenaflex?** At arenaflex, we're not just building a company – we're crafting a community of passionate professionals who share a common goal: to deliver exceptional customer experiences that drive growth and success. If you're passionate about ecommerce and marketing, have a problem-solving mindset, and strong technical and interpersonal skills, we'd love to hear from you. Join our team and be part of a company that's revolutionizing the way ecommerce brands grow. **Apply Now** If you're ready to take your career to the next level and join a company that's changing the game, apply now to become a Customer Success Manager at arenaflex. 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