**Experienced Customer Success Manager – Strategic Account Growth & Advocacy**

At arenaflex, we're passionate about our customers' success and looking for strategic, results-driven Customer Success Managers to join our team. As a key player in driving commercial leadership and customer advocacy, you will play a vital role in shaping the customer experience at arenaflex. Your job will combine commercial acumen with a deep understanding of our customers' needs, ensuring we deliver exceptional value and satisfaction. **What will I be doing?** As an Experienced Customer Success Manager at arenaflex, you will be responsible for: * Owning a book of arenaflex's Mid-Market customers, driving renewals, and upsell opportunities for these accounts. * Serving as a Customer Advocate, building a strategy to manage the engagement and success of our clients. * Acting as a trusted advisor to our customers, driving broad product adoption, and ensuring they reach a high level of satisfaction with the product. * Becoming a product expert, developing best practices to share with clients, helping them leverage arenaflex's full functionality. * Interfacing closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap. **Qualifications:** Don't meet every single requirement? At arenaflex, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't perfectly align with the qualifications above, we encourage you to apply anyway. You may be just the right candidate for this or other roles. **Required Qualifications:** * 5+ years of experience as a Customer Success Manager, Account Manager, or similar role. * Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting. * Experience managing accounts and renewals, upsell opportunities, and identifying growth opportunities. * Excellent interpersonal skills with a history of building strong business relationships. * Influential communicator with experience presenting to small and large audiences. * Proficient in organization, account prioritization, and time management. * Ability to orchestrate cross-functional resources to ensure the success of your clients. * Excited by the startup environment and willing to contribute to fine-tuning the structure and process to scale the customer success team. * Thrive in dynamic, fast-paced environments, embracing ambiguity and helping shape foundational strategies. **Preferred Qualifications:** * Experience working with SaaS products and platforms. * Familiarity with CRM systems and customer success tools. * Strong analytical and problem-solving skills. * Ability to work in a remote or hybrid environment. **Location:** arenaflex is a remote-first company, and this role can be based in San Francisco, CA, Austin, TX, or New York. We offer flexible work arrangements to ensure our team members can work from anywhere while maintaining a high level of productivity and collaboration. **What you'll enjoy at arenaflex:** * **We live our values:** As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients. * **Health Benefits:** We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP, and HMO options (in CA), and offer flexible personal & sick days to support your well-being. * **Retirement Planning:** We offer a 401(k) plan to help you plan for your future. * **Learning & Development:** We provide an annual education budget and a comprehensive L&D program. * **Wellness Support:** We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness. * **Team Connection:** Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success. **Compensation:** A reasonable estimate of the current range is $75,000.00 - $125,000.00 USD Base. In addition, this position is also eligible to receive Commission based on departmental KPIs. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. **About arenaflex:** With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, arenaflex has raised $120M to empower dealmakers to find, manage, and close more deals. Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. We are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running. Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed. **E-Verify:** Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. **Apply Now:** If you're excited about this opportunity to join arenaflex as an Experienced Customer Success Manager, please apply through our website. We can't wait to hear from you! Apply for this job