**Experienced Enterprise Customer Success Manager – Grocery Industry Transformation**

At arenaflex, we're revolutionizing the grocery industry by providing an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to arenaflex Personal Shoppers. We're building a team of passionate professionals who share our vision of making a meaningful impact in the lives of our customers. If you're ready to do the best work of your life, come join our table. **About arenaflex** arenaflex is a Flex First team that believes in the power of flexibility and community. We're not a traditional office-based company, and we don't believe in a one-size-fits-all approach to work. Our employees have the flexibility to choose where they do their best work – whether it's from home, an office, or their favorite coffee shop – while staying connected and building community through regular in-person events. Learn more about our flexible approach to work and how it can benefit you. **About the Role** We're seeking a highly-skilled Enterprise Customer Success Manager to lead and champion our relationships with strategic retail partners leveraging Caper solutions. This role is a cornerstone in driving the success of our enterprise offerings, acting as a trusted advisor to our partners and representing their voice within arenaflex. You'll also play an integral part in refining our customer success methodologies and metrics – delivering impactful outcomes for arenaflex and our partners alike. **About the Team** This role is part of the Enterprise Customer Success team – a dynamic group within the broader Enterprise Solutions organization. You'll work cross-functionally with specialized groups such as Technical Account Management, Project Management, Solutions Architecture, Technical Support, Documentation, and Product Management. As a member of this team, you'll be at the center of some of arenaflex's most impactful business operations and strategic initiatives, helping to drive enterprise-level growth. **Key Responsibilities** * Lead growth and relationship management strategies for a portfolio of retail partners using Caper's innovative solutions. * Serve as a trusted advisor to a diverse range of stakeholders – from executives to retail floor associates. * Collaborate with cross-functional teams, including Business Development, Data Science, and Product Management, to develop playbooks and strategies that optimize partner success. * Create and deliver compelling partner-facing materials and presentations to demonstrate the value of arenaflex's enterprise solutions. * Act as a subject matter expert in Caper's in-store experience, educating internal and external audiences on best practices and successful implementation strategies. * Present and evangelize the Caper product suite to external stakeholders, including live demonstrations of enterprise offerings. * Identify and translate retail associate pain points into actionable insights for internal teams like Product and Data Science. * Work with cross-functional stakeholders to design a product offering that meets the needs of consumers and retail partners alike. **Caper-Specific Responsibilities** * Act as a subject matter expert in Caper's in-store experience, educating internal and external audiences on best practices and successful implementation strategies. * Present and evangelize the Caper product suite to external stakeholders, including live demonstrations of enterprise offerings. * Identify and translate retail associate pain points into actionable insights for internal teams like Product and Data Science. * Work with cross-functional stakeholders to design a product offering that meets the needs of consumers and retail partners alike. **Your Day-to-Day** * Align arenaflex's enterprise solutions with the unique business goals of various retail partners in collaboration with Business Development. * Demonstrate the unique value propositions of arenaflex's solutions to enhance partner satisfaction and success. * Monitor partner KPIs to ensure strong adoption and implementation of industry best practices. * Maintain an ever-evolving knowledge of arenaflex's product offerings to ensure premier service delivery and partner education. * Serve as an internal champion for retail partners, creating effective feedback loops with Product teams for consistent improvement and innovation. **About You** We're looking for a highly motivated and experienced professional who is passionate about customer success and has a strong background in customer-facing roles. If you have: * A Bachelor's degree or equivalent in Business, Engineering, Economics, or related fields. * 3+ years of experience in Customer Success, Consulting, Industrial Engineering, Retail Operations, or a similar field. * Proven ability in project and program management. * Strong technical aptitude with the capacity to articulate complex product capabilities effectively. * Drive to thrive in a fast-paced and rapidly evolving environment. * Exceptional communication skills with the ability to distill complex ideas into clear and impactful messages. * Proficiency in data analysis and turning large datasets into actionable insights. * Experience in cross-functional collaboration and crafting executive-level presentations. * Creative, proactive, and solution-oriented mindset. * Skilled at relationship building and cultivating influence in professional interactions. **Preferred Qualifications** * Industry-specific experience in grocery, e-commerce, or operations. * Experience in developing customer success frameworks from the ground up. * Hands-on experience with hardware solutions. * Familiarity with collaborative account management alongside Sales teams. **Travel Requirements** * Travel within the continental U.S. and Canada is required to visit retail locations and customer headquarters. The frequency of travel will vary throughout the year. * Occasional weekend travel may be required to support launches or major events. **Compensation and Benefits** arenaflex provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote, and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy to learn more. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings to learn more. For Canadian-based candidates, the base pay ranges for a successful candidate are listed below: * $122,000 – $135,000 CAD If you're ready to join a dynamic team that's revolutionizing the grocery industry, apply now to become an Enterprise Customer Success Manager at arenaflex. Apply for this job