**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care and Customer Experience**

At arenaflex, we are committed to providing exceptional patient care and customer experience in our pharmacies. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while also assisting our pharmacists in the practice of pharmacy. If you are passionate about delivering outstanding customer service, have a strong desire to learn and grow, and are committed to providing exceptional patient care, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading healthcare company that is dedicated to improving the lives of our patients and customers. Our pharmacies are committed to providing exceptional patient care, while also delivering a distinctive and delightful customer experience. We are passionate about our mission to help people live healthier, happier lives, and we are committed to making a positive impact in our communities. **Key Responsibilities** As an Experienced Pharmacy Customer Service Associate, you will be responsible for: * Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service * Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions * Engaging customers and patients by greeting them and offering assistance with products and services * Resolving customer issues and answering questions to ensure a positive customer experience * Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience * Recommending items for sale to customers and recommending trade-up and/or companion items * Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed * Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records * Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader * Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions * Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program * Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians * Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager * Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals * Maintaining knowledge of Company asset protection techniques, and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs * Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products) * Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise * Completing resets and revisions as directed * Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves) * For consumable items, assisting in stock rotation, using the first in, first out method and restock outs * Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products * Assuming web pick-up responsibilities (monitoring orders in Picture Care Plus, filling orders (pick items), delivering orders to customers as they arrive at store) * Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance * Complying with all company policies and procedures; maintaining respectful relationships with coworkers * Completing special assignments and other tasks as assigned **Essential and Preferred Qualifications** * Must be fluent in reading, writing, and speaking English (except in Puerto Rico) * Requires willingness to work flexible schedule, including evenings and weekend hours * Prefer six months of experience in a retail environment * Prefer to have prior work experience with arenaflex * Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications * Prefer good computer skills * Prefer the knowledge of store inventory control * Prefer PTCB certification **Skills and Competencies Required for Success** * Excellent customer service skills, with a strong focus on delivering a distinctive and delightful customer experience * Ability to work effectively in a fast-paced environment, with a strong attention to detail and ability to multitask * Strong communication and interpersonal skills, with the ability to work effectively with customers, patients, and team members * Ability to learn and adapt quickly, with a strong desire to grow and develop in the role * Strong problem-solving skills, with the ability to resolve customer issues and answer questions in a timely and efficient manner * Ability to work independently, with a strong sense of initiative and self-motivation * Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities **Career Growth Opportunities and Learning Benefits** * arenaflex is committed to providing opportunities for career growth and development, with a focus on helping our team members achieve their career goals * We offer a range of training and development programs, including on-the-job training, classroom training, and online learning opportunities * Our team members have access to a range of benefits, including health insurance, retirement savings plans, and paid time off * We are committed to creating a positive and inclusive work environment, with a focus on diversity, equity, and inclusion **Work Environment and Company Culture** * arenaflex is a dynamic and fast-paced work environment, with a strong focus on delivering exceptional patient care and customer experience * Our team members are passionate about their work, and are committed to making a positive impact in our communities * We are committed to creating a positive and inclusive work environment, with a focus on diversity, equity, and inclusion * Our company culture is built on a set of core values, including a commitment to excellence, a focus on customer satisfaction, and a passion for innovation and continuous improvement **Compensation, Perks, and Benefits** * arenaflex offers a competitive compensation package, including a salary, benefits, and perks * Our team members have access to a range of benefits, including health insurance, retirement savings plans, and paid time off * We offer a range of perks, including discounts on products and services, and access to exclusive events and experiences * Our company is committed to creating a positive and inclusive work environment, with a focus on diversity, equity, and inclusion **Conclusion** If you are passionate about delivering exceptional customer service, have a strong desire to learn and grow, and are committed to providing exceptional patient care, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to make a positive impact in our communities, while also developing your skills and competencies in a dynamic and fast-paced work environment. We look forward to hearing from you! Apply for this job