Access Services Supervisor

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Closing Date: 03/20/2026 Type of Position: Professional Staff - Fiscal Affairs Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu. Department: ICE | CORE PA MA TOSH On Site Department's Website: Summary of Job Duties: This Access Supervisor manages the day-to-day Patient Access outpatient operations of The Orthopedic and Spine Hospital (TOSH) and/or the Central Access Business Center (CABC). This position is responsible for the team’s performance meeting and/or exceeding the department standards as developed by the Senior Practice Manager and the CABC Director. This position reports directly to the Access Manager. This position will comply with all CABC, Patient Access, Integrated Clinical Enterprise, and UAMS policies and will ensure that direct and indirect reports comply as well. Qualifications: Minimum Qualifications: High School Diploma/GED Seven (7) years of patient registration, billing, and/or scheduling in a healthcare environment Two (2) years of supervisory experience (preferred) OR Bachelor's Degree in Healthcare or a related field Three (3) years of experience in patient registration, billing, and/or scheduling in a healthcare environment Two (2) years of supervisory experience (preferred) AND Must have excellent organizational and interpersonal skills in order to successfully interact with individuals of diverse backgrounds Well-developed decision-making skills Highly motivated and self-directed individual to establish plans of action Preferred Qualifications: Advanced knowledge of Epic system and third party payer requirements. Additional Information: Additional Information: Supervises the day-to-day operations of the assigned Access Coordinators, and/or Patient Representatives. Staff personnel to meet the departmental needs to include time and attendance oversight. Prioritizes workload daily and adjusts staffing model as needed to ensure adequate coverage. Attends and actively participates in requested Service Line meetings in addition to any meetings related to the department. Responsible for ensuring staff is collecting all frontend payments during the check-in process. Monitors staff performance through various methodologies including monthly quality and productivity audits. Establishes performance standards with the Access Manager Identifies relevant trends by reviewing reports and initiates process improvement when warranted. Accepts ownership when initiating new or enhanced process improvement projects once these are approved by the Senior Practice Manager. Ensures all department, CABC, ICE, and UAMS policies are followed. Knowledge of individual responsibility and ensuring staff preparedness following established Joint Commission standards and facility safety and emergency preparedness standards. Reviews all Patient Access patient complaints and actively seeks resolution and service recovery. Responsible for hiring staff, new employee onboarding, training, and development of staff. Responsible for annual training facilitation staff development and providing employee coaching. Responsible for employee evaluations. Works with CABC Support for timekeeping and other HR items. Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC). Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline. Conducts team meetings and one-on-one meetings with direct reports. Provides proper transfer of information as necessary using communication skills and tools. Perform other duties as needed Salary Information: Commensurate with education and experience Required Documents to Apply: List of three Professional References (name, email, business title), Resume Optional Documents: Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking Frequent Physical Activity: Grasping, Reaching, Standing, Walking Occasional Physical Activity: Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping Benefits Eligible: Yes At the University of Arkansas for Medical Sciences (UAMS), we are looking for health care and non-health care professionals who believe in excellence as a way of life. If you think you have the skills and commitment to succeed at the highest level, consider a career at UAMS, the state’s only academic health sciences center. Combining diverse talents and expertise, our employees work together to provide advanced patient care. We currently have a wide variety of positions available, from patient care to support staff- we may have the perfect position for you. UAMS is Arkansas’ only comprehensive academic health sciences center. We educate and train the vast majority of the state’s physicians and prepare doctors, scientists, nurses, pharmacists and health professionals through innovation, compassion, teamwork and patient- and family-centered care so they can impact the world. UAMS rewards its nurses! Statewide opportunities are available in direct patient care, education, and research settings. We offer Bonus Programs, Hotel Lodging, New Graduate RN Residency and support for Clinical Ladder, National Certification, Shared Governance, and Recognition Programs to name a few. Go to nurses.uams.edu for more details. The University of Arkansas for Medical Sciences (UAMS) is committed to providing a safe and secure environment for students, faculty, staff, visitors, and prospective employees. The below report is provided in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act (HEOA). The report will provide you with information on campus safety and security including information on various policies and procedures for reporting crime, safety and security prevention and protection programs, victim assistance services, fire safety, and other materials to assist you in maintaining your safety and security. www.uams.edu/police. Apply tot his job Apply To this Job