**Experienced Customer Service Administrator – Logistics Operations Support**

At arenaflex, we're on a mission to revolutionize the logistics industry by providing exceptional customer service and innovative solutions. As a leading freight forwarder, we're committed to building strong relationships with our customers, drivers, and warehouse teams. We're now seeking a skilled and customer-focused Administrative Customer Service Representative to join our Operations Department in Dallas. **About arenaflex** arenaflex is a dynamic and growing company that prides itself on its customer-centric approach. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our team is passionate about delivering exceptional results and making a positive impact on the logistics industry. If you're a customer service enthusiast with a passion for logistics, we'd love to hear from you! **Job Summary** We're looking for an experienced Customer Service Administrator to provide top-notch support to our customers, drivers, and warehouse teams. As a key member of our Operations Department, you'll be responsible for promoting a customer-friendly atmosphere, managing multiple phone lines, and ensuring timely movement of cargo from origin to destination. If you're a people person with excellent communication skills and a strong work ethic, we'd love to have you on board! **Key Responsibilities** • Provide exceptional customer service via email and phone, ensuring a positive experience for our customers, drivers, and warehouse teams. • Manage multiple phone lines, responding to customer inquiries and resolving issues in a timely and professional manner. • Utilize basic computer skills, including Microsoft Office, email, and web browsing, to perform data entry and other administrative tasks. • Demonstrate proficiency in geography to determine the best forwarding routes, ensuring efficient and effective cargo movement. • Collaborate with drivers, warehouse teams, and customers to ensure timely movement of cargo from origin to destination. • Perform additional duties as needed, including data entry, filing, and other administrative tasks. **Qualifications** • Exceptional time management and multitasking capabilities, with the ability to prioritize tasks and meet deadlines. • 1-2 years of experience in Administrative support, preferably in a logistics or customer service role. • 1-2 years of experience in Customer Service, with a proven track record of providing exceptional customer service. • Dependable, reliable, and punctual, with a strong work ethic and ability to succeed in a fast-paced environment. • Strong communication and interpersonal skills, with the ability to build rapport with customers, drivers, and warehouse teams. **Essential Skills and Competencies** • Excellent communication and interpersonal skills, with the ability to build rapport with customers, drivers, and warehouse teams. • Strong time management and multitasking capabilities, with the ability to prioritize tasks and meet deadlines. • Basic computer skills, including Microsoft Office, email, and web browsing. • Proficiency in geography, with the ability to determine the best forwarding routes. • Data entry and administrative skills, with the ability to perform tasks accurately and efficiently. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Administrator, you'll have opportunities to: • Develop your customer service skills and expertise, with training and support from our experienced team. • Learn about the logistics industry and stay up-to-date with the latest trends and technologies. • Collaborate with our Operations Department to develop and implement new processes and procedures. • Participate in our employee recognition and reward program, recognizing your hard work and contributions to the team. **Work Environment and Company Culture** We're proud of our dynamic and inclusive work environment, where every employee feels valued and supported. Our company culture is built on: • Collaboration and teamwork, with a focus on building strong relationships with our customers, drivers, and warehouse teams. • Innovation and continuous learning, with opportunities to develop new skills and expertise. • Customer-centricity, with a focus on delivering exceptional results and making a positive impact on the logistics industry. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: • $21.00 - $24.00 per hour, depending on experience. • 40 hours per week, with opportunities for overtime. • Health insurance, paid time off, and other benefits. • 8 hour shift, with a flexible schedule to accommodate your needs. **How to Apply** If you're a motivated and customer-focused individual with a passion for logistics, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job