Manager, Plan Document Operations

Job Description: • Manage the day-to-day intake/outtake workflow for plan document work, including triage, prioritization, assignment, and meeting turnaround time expectations • Lead and coach a team responsible for intake/outtake processing, training support, and quality checks • Establish and maintain QA controls (checklists, peer reviews, spot audits), track defects/rework, and drive corrective actions • Design and deliver onboarding and recurring training to improve drafting consistency, accuracy, and compliance with standards • Monitor workload, capacity, and backlog health; adjust staffing and priorities to hit service targets • Partner with cross-functional stakeholders to clarify requirements, manage changes, and communicate status, risks, and escalations • Maintain team documentation and knowledge management (SOPs, job aids, templates), keeping materials current and easy to use • Identify process improvement opportunities and implement practical changes that reduce rework and increase throughput Requirements: • 5+ years of experience in operations, workflow management, or document production within a regulated healthcare environment • 3–5 years of people leadership experience in a healthcare environment, including coaching and performance management • Demonstrated experience building or delivering training (onboarding, job aids, process updates) to improve consistency and proficiency • Demonstrated experience executing or managing quality assurance processes (audits/reviews, defect tracking, corrective actions, continuous improvement) • Strong operational judgment and prioritization skills in a high-volume, deadline-driven environment • Ability to translate requirements into clear, repeatable processes and documentation (SOPs, checklists, templates) • Strong communication skills for stakeholder updates, escalations, and cross-functional coordination • Proficiency with common productivity tools (e.g., Excel, SharePoint/Teams or similar collaboration tools) Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings • Tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access Apply tot his job Apply To this Job