**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way people interact with technology and provide exceptional customer experiences. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our users, and being part of a dynamic team that's passionate about innovation and customer satisfaction. **About arenaflex** arenaflex is a leading provider of cutting-edge technology solutions, dedicated to empowering individuals and organizations to achieve their full potential. Our team of experts is committed to delivering exceptional products and services that make a real difference in people's lives. As a Service Desk Specialist/Live Chat Agent, you'll be part of a collaborative and fast-paced environment that's always pushing the boundaries of what's possible. **Job Summary** We're seeking an experienced and tech-savvy individual to join our team as a Service Desk Specialist/Live Chat Agent. In this role, you'll provide critical assistance to our users, troubleshoot issues, and resolve problems in a timely and efficient manner. If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding career opportunity, we encourage you to apply. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include: * Providing Tier I support and customer assistance for our myColorado mobile application, ensuring that users receive prompt and effective help whenever they need it. * Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems, using your technical expertise and analytical skills to identify and fix issues. * Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience. * Employing Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are properly documented and resolved in a timely manner. * Collaborating with our development team to identify and resolve technical issues, providing feedback and insights to improve our products and services. * Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends. **Minimum Qualifications** To be considered for this role, you must meet the following minimum qualifications: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. **Substitutions** We understand that everyone's career path is unique, and we're open to considering substitutions for the required education and experience. If you have: * Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis. * Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. * Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** While not required, we're particularly interested in candidates with: * Jira experience and knowledge of Agile and Scrum methodology. * ITIL Certification and government work experience. * Familiarity with Apple and Google Play Store, as well as the use of diagnostic tools and knowledge of diverse range of mobile device makes and models. **Work Environment and Company Culture** As a Service Desk Specialist/Live Chat Agent, you'll be working in a fast-paced, dynamic environment that's always pushing the boundaries of what's possible. Our team is passionate about innovation, customer satisfaction, and making a real difference in people's lives. We're committed to providing a supportive and inclusive work environment that encourages collaboration, creativity, and growth. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Service Desk Specialist/Live Chat Agent, you'll have access to ongoing training and professional development opportunities, including: * Regular training sessions and workshops to stay up-to-date with the latest technologies and industry trends. * Opportunities to participate in cross-functional projects and collaborate with our development team. * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. **Compensation, Perks, and Benefits** As a Service Desk Specialist/Live Chat Agent, you'll receive a competitive salary, as well as a range of benefits and perks, including: * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. * Opportunities for career growth and professional development. * A dynamic and supportive work environment that encourages collaboration, creativity, and innovation. **How to Apply** If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. Apply for this job