**Experienced Customer Acquisition and Service Call Center Representative – Hybrid**

At arenaflex, we're on a mission to redefine customer service and create meaningful connections with each customer. As a member of our team, you'll have the opportunity to be the voice of arenaflex, introducing the latest technology, services, and offers to our customers and helping them stay connected to what matters most. **About arenaflex** arenaflex is a global leader in communications and technology, dedicated to providing innovative solutions that enhance the lives of our customers. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join us on this journey. **Job Summary** We're seeking an experienced Customer Acquisition and Service Call Center Representative to join our hybrid team. As a Premier Service Consultant, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. This is a unique opportunity to work in a fast-paced environment, handling customer interactions, resolving issues, and building customer confidence and loyalty. **Responsibilities** As a Customer Acquisition and Service Call Center Representative, you'll be responsible for: * Handling customer interactions (calls, chats, emails) in a fast-paced environment * Accurately resolving issues related to service, billing, payments, and collections * Explaining bills and product features clearly * Troubleshooting basic problems and seeking higher support if needed * Building customer confidence and loyalty by resolving issues * Supporting various customer inquiries, including technical issues * Working a flexible 40-hour per week schedule, which may include nights, weekends, and overtime * Participating in paid training to enhance your skills and knowledge **What We're Looking For** To succeed in this role, you'll need: * Unwavering Customer Focus: You'll be the face of arenaflex, and we need someone who is passionate about delivering exceptional customer experiences. * Strong Work Ethic: You'll be working in a fast-paced environment, and we need someone who is reliable, efficient, and proactive. * Adaptability: You'll need to be flexible and able to adapt to changing situations and priorities. * Problem-Solving Skills: You'll be resolving complex issues, and we need someone who is analytical, creative, and resourceful. * Attention to Details: You'll be handling sensitive customer information, and we need someone who is meticulous and detail-oriented. **Perks and Benefits** As a member of our team, you'll enjoy a range of amazing perks and benefits, including: * Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone * Tuition reimbursement program * Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. * Paid Parental Leave * Medical/Dental/Vision coverage * 401(k) plan * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Extensive employee wellness programs **Work-from-Home Requirements** As a hybrid employee, you'll need to meet the following work-from-home requirements: * You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Growth Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Acquisition and Service Call Center Representative, you'll have the opportunity to: * Develop your skills and knowledge through paid training and professional development programs * Take on new challenges and responsibilities as you grow and develop in your role * Collaborate with cross-functional teams to drive business results and improve customer experiences * Pursue career advancement opportunities within arenaflex, including leadership roles and specialized positions **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you! Apply today to join our team and start your career journey with arenaflex. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and where all employees feel valued, respected, and supported. **Weekly Hours:** 40 **Time Type:** Regular **Location:** Miami, Florida Apply Job! Apply for this job