Legal Tech Senior Consultant - Financial Systems 3E & Aderant

Harbor is seeking a Senior Consultant to join our 3E and Aderant Applications Management team within our Legal Technology and Operations (LT+O) practice group. The Senior Consultant will work closely with a team of skilled individuals from a variety of technical and professional backgrounds across multiple time zones. Providing an excellent customer experience is an integral part of this role. Requirements • Provide application guidance to clients and collaborate with users to achieve their business needs • Analyze and resolve complex application and technical issues • Deliver new integrations and customizations as both a technical resource for configuration and a functional resource working closely with client teams • Perform maintenance activities for our client integrations, including troubleshooting and resolving issues • Stay current with application releases • Report back and collaborate with senior AMS management to address client or junior staff concerns • Provide mentorship and guidance to more junior team members • Contribute to the work of Applications Management Services, including: • Serve as the primary point of contact for clients, addressing concerns, and resolving issues • Build trusted relationships with clients to effectively support long term service and growth • Ensure that services are delivered, and client cases are updated in according to service level agreements (SLAs) • Attend regular backlog review meetings • Contribute to team Knowledge Base • Provide best practices guidance and solutions based on business needs • Work with cross-functional teams to delegate work as needed • Attend client meetings Benefits • Professional development opportunities • Opportunity to work with a globally integrated team of 800+ strategists, technologists, and specialists • Equal opportunity employer • Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law. Apply tot his job Apply To this Job