**Experienced Chief of Staff - Customer Service & Referral Management Operations**

**Join arenaflex, a leading healthcare company dedicated to serving America's heroes, as we seek an exceptional Chief of Staff to support our senior executive team. As a key member of our leadership team, you will play a critical role in driving business initiatives, managing complex projects, and providing strategic support to our senior executives.** **About arenaflex** arenaflex is a healthcare company that has been proudly serving America's heroes since 1996. Our mission is to connect veterans and their families to healthcare in their communities. We are passionate about serving others and believe in rewarding loyal, hard-working individuals who are willing to learn as they grow. Our team is dedicated to teamwork, and we strive to create an inclusive environment that cultivates and supports diversity at every organizational level. **Job Summary** The Chief of Staff will assist a senior executive with day-to-day activities, including assigned special projects. This is a high-intensity position that requires a strong analytics knowledge, technical writing skills, project management experience, and leadership skills. The successful candidate will work closely with the senior executive's team, creating presentations and materials, and preparing and analyzing data to support business initiatives. This role will also involve monitoring and driving progress for multiple large arenaflex initiatives, working closely with ePMO, program managers, project managers, and business leaders to proactively address systemic concerns and complete initiatives. **Key Responsibilities** * Works directly for the assigned senior executive on projects and activities as requested, and works closely with other members of the management team. * Works on multiple high-level projects, including logistical coordination, data analysis, contract management, and written communications in support of various business initiatives of high visibility, applying project management tools and methodologies and leadership skills to meet or exceed deadlines. * Assists senior executive with tracking and monitoring strategic business initiatives, ensuring timeliness, anticipating and resolving issues, ensuring quality and effective integrations or transitions. * Accompanies the senior executive to high-level meetings, takes initiative to create front-end materials for the meetings, and follows up on action items following the meetings, anticipating the needs of the senior executive. * Facilitates communication, coordination, and collaboration with corporate management on behalf of senior executive, serving as the primary interface with corporate leadership in tracking and resolving issues. * Provides meeting management, planning, and coordination, and drafts agendas, presentations, handouts, and read-ahead materials for executive and internal committee meetings and conferences, ensuring that the senior executive is prepared for meetings by coordination of agendas and briefings/summaries in advance. * Prepares information papers, fact sheets, and other correspondence with very short completion times. * Anticipates issues and opportunities and advises senior executive accordingly, develops and maintains necessary tracking matrices and deliverables, measures progress of meeting targeted goals, keeping the senior executive properly informed. * Supports the management of the executive's calendar to ensure goals are met. * Coordinates special projects, including business planning initiatives, and reporting as requested and in collaboration with ePMO. * Responsible for ensuring the confidentiality of strategic business data and information. * Serves as business owner for projects directed by the senior executive that are aimed at improving business processes and efficiency. * Maintains knowledge of all contract provisions. * Performs other duties as assigned. * Regular and reliable attendance is required. **Competencies** * Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances, adapt to different styles, listen critically, and collaborate. * Computer Literacy: Ability to function in a multi-system Microsoft environment using MS Project, Word, Excel, Visio, Outlook, arenaflex Intranet, the Internet, and department software applications. * Creativity / Innovation: Ability to develop unique and novel solutions to problems, view change as necessary. * Empathy / Customer Service: Customer-focused behavior, helping approach, including listening skills, patience, respect, and empathy for another's position. * Independent Thinking / Self-Initiative: Proactive in approach to work, critical thinker with ability to focus on things which matter most to achieving outcomes, commitment to task to produce outcomes without direction and to find necessary resources. * Information Management: Ability to manage large amounts of complex information easily, communicates clearly, and draws sound conclusions. * High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously, while maintaining focus, and control of workflow. * Leadership: Successfully manage different styles of employees, provide clear direction and effective coaching. * Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment. * Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources, detail-oriented. * Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment. * Technical Skills: Proficient in current trends in healthcare management with emphasis in customer service, network management, utilization, and financial trends, collaboration skills to work with arenaflex management team across multiple locations, networking skills with all levels, including subcontractors. **Education & Experience** * Bachelor's degree in Business Administration, Healthcare Administration, or related field, or equivalent experience. * U.S. Citizen. * Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation. * 5+ years' experience managing complex initiatives that includes leadership roles in driving results. * 5+ years' experience in business analysis, strategic planning, and/or consulting. * Extensive experience with MS Office products to include Word, Excel, PowerPoint, Visio, Project, and other reporting and statistical tools. * Experience in process and program improvement and business planning. * Experience in managing multiple business initiatives simultaneously. * Experience preparing presentation and reports. **Preferred Qualifications** * Master's degree in Business Administration, Healthcare Administration, or related field. * Previous experience staffing senior-level officers/executives. * 5+ years' experience in project management, with projects supporting senior and C-suite leaders. * 5+ years' experience managing complex projects/teams. * Healthcare, management, or analytical consulting experience. * Veteran, Military Spouse, or Military Affiliated. * Experience and knowledge of the VA health system and/or Military Health System. **Working Conditions** * Works non-regular hours as required, including weekends. * Works within a standard office environment, may travel up to 25% based on business needs. **Benefits** * Comprehensive and progressive compensation and benefits package, including: + Medical, Dental, and Vision Coverage + Generous paid time off + 401(k) Retirement Savings Plan (with matching) + Short-term and long-term disability, basic life, and accidental death and dismemberment insurance + Tuition reimbursement + Paid volunteer time * Annual base salary for Colorado, Hawaii, Illinois, Minnesota, Washington D.C., and Washington State residents: $158,000 - $176,000 depending on experience. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, arenaflex strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. **How to Apply** If you are a motivated and experienced professional looking for a challenging and rewarding opportunity, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job