Hybrid Data Entry Specialist – Member Eligibility & Benefits Administration – arenaflex – West Des Moines, IA

Why Join arenaflex?

Welcome to arenaflex, a forward‑thinking leader in the health benefits industry dedicated to delivering custom, self‑funded health plans that balance cost‑efficiency with exceptional coverage. As a subsidiary of the nation’s largest customer‑owned insurance organization, arenaflex enjoys the backing of a vast national network while maintaining the agility of a boutique firm. Our mission is to empower members, brokers, and employers with innovative solutions, transparent processes, and unwavering support. With a culture that champions diversity, inclusion, mutual respect, and community service, arenaflex is the ideal place for professionals who thrive in collaborative environments and are passionate about making a tangible impact on people’s health and financial well‑being.

Position Overview

We are actively seeking a meticulous Data Entry Specialist for our West Des Moines, IA office. This hybrid role blends on‑site training with flexible remote work, allowing you to master our proprietary systems in a supportive setting before transitioning to a 2‑days‑in‑office, 3‑days‑remote schedule. Working standard hours (8:00 am – 4:30 pm CST, Monday through Friday), you will become a critical link in the eligibility and enrollment pipeline, ensuring our members receive accurate, timely benefits information.

Key Responsibilities

• Accurately review, interpret, and enter enrollment, termination, and eligibility change requests using arenaflex’s internal benefits platform.
• Conduct thorough audits of submissions, identify discrepancies, and correct errors to maintain data integrity.
• Generate and resolve eligibility error reports, collaborating with the support team to eliminate electronic eligibility issues.
• Request, process, and distribute member ID cards in accordance with company guidelines.
• Handle proof‑of‑coverage requests, ensuring members receive correct documentation swiftly.
• Perform dependent eligibility audits as needed, guaranteeing that all covered individuals meet policy criteria.
• Maintain and prioritize assigned eligibility work queues, adhering to arenaflex’s turnaround time expectations.
• Respond promptly to telephone, email, fax, and electronic inquiries from clients, brokers, members, and internal stakeholders regarding eligibility and ID‑card matters.
• Escalate or refer complex calls following arenaflex’s customer‑service procedures, ensuring efficient resolution.
• Research outstanding issues, follow up consistently, and document all interactions in the system with precision.
• Participate in continuous improvement initiatives, suggesting process enhancements to boost efficiency and member satisfaction.
• Perform other related duties as assigned, contributing to team goals and organizational success.

Essential Qualifications

• Education: High School diploma or GED equivalent is required.
• Experience: 1–2 years of hands‑on experience in eligibility processing, medical benefits administration, or high‑volume data entry.
• Customer Service Background: Prior experience in a call‑center environment or a role that involved direct member or client interaction is a plus.
• Technical Proficiency: Ability to navigate multiple software platforms, quickly learn proprietary systems, and demonstrate solid skills in Microsoft Excel and Word.
• Attention to Detail: Proven track record of accurate data entry with minimal errors.
• Communication Skills: Strong verbal and written communication abilities, essential for interacting with diverse stakeholders.
• Team Collaboration: Demonstrated capacity to work effectively with teammates, providers, brokers, and members.
• Problem‑Solving Aptitude: Ability to apply common‑sense reasoning to interpret instructions, troubleshoot issues, and prioritize tasks under tight deadlines.

Preferred Qualifications & Competencies

• Experience with health‑care eligibility platforms or insurance processing software.
• Familiarity with HIPAA regulations and data privacy best practices.
• Previous exposure to self‑funded health plan structures.
• Demonstrated flexibility and willingness to adapt to evolving business needs.
• Certification in administrative or health‑care operations (e.g., Certified Health Insurance Specialist).

Core Skills for Success

• Data Accuracy: Precision in entering and verifying large volumes of information.
• Time Management: Ability to juggle multiple work queues while meeting strict deadlines.
• Customer‑Centric Mindset: Commitment to delivering exceptional service and maintaining high satisfaction levels.
• Analytical Thinking: Skill in interpreting eligibility rules and identifying inconsistencies.
• Adaptability: Comfort with shifting between on‑site and remote work environments.
• Professionalism: Maintaining a courteous, respectful tone in all communications.

Career Growth & Learning Opportunities

At arenaxflex, we believe in investing in our people. As a Data Entry Specialist, you will have access to:

• Comprehensive onboarding and continuous training programs that keep you ahead of industry trends.
• Mentorship from seasoned benefits analysts and senior leaders.
• Opportunities to cross‑train in related functions such as claims processing, provider relations, and member services.
• Clear promotion pathways toward roles like Eligibility Analyst, Benefits Coordinator, or Operations Supervisor.
• Support for professional certifications and tuition reimbursement for relevant coursework.

Work Environment & Culture

arenaflex fosters an inclusive, collaborative workplace where every voice matters. Our core values include:

• Caring: We put members and teammates first, offering empathy and support every day.
• Diversity & Inclusion: A spectrum of backgrounds, perspectives, and experiences strengthens our solutions.
• Mutual Respect: Colleagues are encouraged to share ideas openly and constructively.
• Collaboration: Cross‑functional teams work together to solve complex challenges.
• Community Service: arenaflex actively participates in local outreach, encouraging employees to volunteer.

Our West Des Moines office boasts a modern, ergonomic workspace equipped with the latest technology, while our hybrid model provides the flexibility to maintain work‑life balance.

Compensation, Perks & Benefits

We offer a competitive salary commensurate with experience, along with a comprehensive benefits package that typically includes:

• Medical, dental, and vision insurance with flexible spending account options.
• Retirement savings plan with employer matching contributions.
• Paid time off, holidays, and sick leave to support personal well‑being.
• Employee assistance program for mental health and counseling services.
• Wellness incentives, such as gym membership reimbursements and virtual fitness classes.
• Technology stipend for home‑office setup.
• Opportunities for continuous learning, certifications, and career advancement.

Commitment to Equal Opportunity

arenaflex is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability status.

Ready to Make an Impact?

If you are a detail‑oriented professional with a passion for delivering accurate, timely benefits information and enjoy thriving in a hybrid, collaborative environment, we invite you to join the arenaflex family. Together, we’ll continue to innovate, support our members, and shape the future of health benefits.

How to Apply

Take the next step in your career by submitting your resume and a thoughtful cover letter outlining your relevant experience. Click the link below to begin your application process:

Apply Now