Call Center Experience Design Specialist-Project Manager
About the position
Responsibilities
• Create and implement service design strategies to improve customer experiences.
• Lead and inspire cross-functional project teams to achieve high performance.
• Scope, plan, and execute major implementation efforts in a call center environment.
• Build trustful relationships and influence stakeholders at all levels.
• Communicate effectively with customers and co-workers, ensuring clarity and timeliness.
• Translate operational digital tool enhancements into actionable solutions.
Requirements
• Six Sigma Certification
• Project Management Professional (PMP) certification
• Minimum 5 years of experience in experience design, process development, or business development
• Minimum 3 years of experience in a matrix organization
• Strong leadership skills and ability to build and lead high-performing teams
• Excellent written and verbal communication skills
• Technical understanding combined with business sense.
Nice-to-haves
• Experience in a leadership role within customer service operations
• Fluency in local language in addition to English
Benefits
• Paid parental leave
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Referral program
• Retirement plan
• Pet insurance
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