**Experienced Customer Service Representative – Order Management for arenaflex**

**Join arenaflex and Make a Difference in the Lives of Others** Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Service Representative – Order Management, where you will play a vital role in ensuring the smooth operation of our blood and plasma derivatives and transfusion-related products and supplies. **Why Choose arenaflex?** As a humanitarian organization dedicated to helping people in need, arenaflex is committed to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive, with a focus on building allyship and a culture of belonging that empowers all team members. We believe that our team's diversity is a strength, and we strive to create a workplace where everyone feels valued, respected, and supported. **Our Commitment to Diversity and Inclusion** arenaflex is proud to be an equal opportunity employer, committed to diversity and inclusion in all aspects of our organization. We believe that our team's diversity is a strength, and we strive to create a workplace where everyone feels valued, respected, and supported. We support a variety of cultural and community resource groups for employees and volunteers, including the Ability Network, Asian American & Pacific Islander Resource Group, Latino Resource Group, Red Cross PRIDE, Umoja African American Resource Group, Veterans+ Resource Group, and Women's Resource Group. **Key Responsibilities:** As a Customer Service Representative – Order Management, you will be responsible for: * Providing customer assistance in ordering blood and plasma derivatives and transfusion-related products and supplies * Maintaining hospital inventory and returning blood products within regulatory compliance * Receiving routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies, following appropriate procedures to ensure accurate order entry and order fulfillment * Making follow-up calls if product needs cannot be met as expected * Determining the most economical method of transportation for hospital shipments * Maintaining and working with data, tools, or computer programs to facilitate management and monitoring of product and service information * Rotating inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers * Providing customer service to clients, proactively communicating with hospital customers to increase customer satisfaction * Investigating and resolving hospital shipment problems * Receiving, investigating, and communicating related to customer concerns, completing customer concerns documentation accurately and timely, and forwarding to appropriate individual(s) to follow-up/review * Assisting hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customer and the patient **What You Need to Succeed:** * High school or equivalent required * Minimum one year of related experience or equivalent combination of education and related experience required * Progressive experience in a dynamic, multi-task operational environment preferred * Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is preferred * Excellent oral and written communication skills * Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer) * Excellent organizational skills, able to handle multiple priorities effectively * Problem-solving and analytical skills * Working knowledge of computers **Benefits for You:** We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at arenaflex to advance and learn. * Medical, Dental Vision plans * Health Spending Accounts & Flexible Spending Accounts * PTO + Holidays * 401K with 6% match * Paid Family Leave * Employee Assistance * Disability and Insurance: Short + Long Term * Service Awards and recognition **Apply Now!** Joining our team will provide you with the opportunity to make a difference every day. Apply now to become a part of arenaflex's dynamic team and start your journey towards a rewarding career in customer service. Apply Job! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer, committed to diversity and inclusion in all aspects of our organization. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. **EONS Partner:** arenaflex is proud to be an EONS partner, connecting national service alumni with opportunities in the workforce. We share our employment opportunities with the network of organizations. **Interested in Volunteering?** Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. **To view the EEOC Summary of Rights, click here:** Summary of Rights Apply for this job