Overflow Call & Order Specialist - PART TIME/SEASONAL

• Position Location: 100% Remote • Company Location: Chicago • Position Type: Contract – Part Time/Seasonal • Shifts Available (CST): Monday-Friday 8am-3pm & 2:30pm-6pm • Preference given to candidates who can cover both shifts as needed • Pay Range: $16-17/hour About the Company Bin There Dump That Chicago is a residential friendly roll-off dumpster rental service. We rent dumpsters to homeowners, businesses, and contractors in Chicago and its surrounding suburbs. We pride ourselves on providing excellent customer service to all of our clients. Job Description We are hiring a Overflow Call & Order Specialist – Part Time/Seasonal to help handle overflow of customer orders that come in via calls, emails, texts, when our primary team during peak season. Peak season runs March-September with a potential extension based on business needs. The Overflow Call & Order Specialist role is important to the success of the organization; created to improve the customer’s experience and order reservation efficiency of the team. The person we’re seeking to fill the role will be energetic, reliable, trustworthy, organized, detail oriented, and committed to the success of Bin There Dump That. This is a sales-focused role—beyond answering calls, you’ll confidently quote, handle common objections, and ask for the booking to help convert inquiries into orders. Growth Opportunity This is a part-time/seasonal role. High performers may be considered for a full-time Dumpster Consultant position based on performance, close rate, reliability, and business needs. Full-time opportunities are not guaranteed. Responsibilities • Answer inbound calls promptly • Provide pricing quotes and process dumpster rental bookings. • Address customer inquiries and escalate complex issues as needed. • Coordinate with dispatch and internal teams to ensure smooth service • Audit orders ensuring completeness and accuracy Qualifications • 1 Years of Customer Service/Call Center experience • 1 Year of Sales Experience Preferred • Intermediate Microsoft Office/Google Drive skills • Order Entry and processing experience • 1 Year Experience using CRM software preferred • Excellent Phone and Customer Service skills • Excellent spoken and written English skills with a professional tone (Bonus if speak Spanish) • Ability to multitask and handle calls, emails, and chat inquiries efficiently. • Must have reliable phone, high speed internet service and quiet workspace • Must have a laptop • Must be trustworthy • Must pass Background Check & Drug Screen • Education: High School Diploma Skill Requirements • Must be Friendly and Professional • Must be computer literate • Excellent phone etiquette • Must be organized and detail oriented within all aspects of job duties • Strong communication skills • Comfortable having conversations on the phone with customers • Comfortable in a fast-paced environment Job Types: Part-time, Contract, Seasonal Pay: $16.00 - $17.00 per hour Expected hours: 20 – 30 per week Benefits: • Flexible schedule • On-the-job training • Work from home Application Question(s): • How many years of sales experience do you have? • Are you tech savvy? i.e, able to navigate phone apps • Are you flexible with shift schedules offered? Experience: • Customer service: 1 year (Required) Work Location: Remote Apply tot his job Apply To this Job