Catering Sales CSR

Job Description: • Monitor catering platforms (ezManage, Olo, ezCater, etc.) to track daily orders and ensure smooth delivery. • Perform morning check-ins for prior evening orders and afternoon check-ins for current lunch orders. • Communicate proactively with GMs to confirm order details and resolve on-site issues. • Respond promptly to emails and phone calls from GMs and customers; own the customer experience until resolved. • Coordinate logistics with customers and GMs from order placement through delivery (temperature, presentation, special instructions). • Conduct post-order follow-ups to gather feedback and identify improvement opportunities. • Use after-service follow-ups to drive repeat business: thank customers, identify upcoming needs, present package recommendations, and schedule future orders or reminders. • Save all new catering client contact details (including phone numbers) into RingCentral accurately and promptly. • Flag and escalate customer or GM-reported issues to the manager with recommended next steps. • Encourage positive reviews on ezCater/Google and encourage direct ordering when a location proves highly reliable. • Assist with inbound/outbound sales calls and document interactions in internal systems (secondary to service priorities). • Update and maintain prospect lists; perform light lead research and follow-up cadence with past clients (secondary task). • Enter and edit catering orders in the CRM/DB as needed. • Any other miscellaneous duties and responsibilities related to the above. Requirements: • Bachelor’s degree of any 4-year course. • 2+ years of proven customer service or voice role experience; F&B /catering /restaurant experience strongly preferred. • Willing to be trained and is a fast learner. • Comfortable with US Pacific Time schedule (Mon–Fri, 7:00 AM–4:00 PM PT). • Clear, professional spoken and written English. • Has initiative and knows how to escalate issues to key stakeholders. • Reliable laptop/desktop and fast internet (50–100 Mbps recommended) with backup plan. • Quiet, distraction-free home workspace. • Strong attention to detail, CRM discipline, and escalation judgment. • Ability to work independently and collaborate with managers and GMs. Benefits: • This is a 3-month long freelancing trial contract (full-time) that can be done remotely at home with a computer and a fast and reliable internet connection. • There are no benefits for Freelancers on the evaluation period. However, if the Client decides to renew the contract there may be certain benefits such as paid sick leaves, paid vacation leaves, HMO health insurance and 13th month pay. These are not guaranteed and everything will depend on performance and client discretion. Apply tot his job Apply To this Job