Patient Intake Coordinator/CSR

This is a remote position. Our client is looking for aPatient Intake Coordinator / Customer Service Representative (CSR)to join their innovativeTelehealthcompany. They are a fast-growing industry leader specializing in accessible healthcare solutions, with a strong track record of improving patient experiences through technology. Responsibilities • Manageprimarily chat and email-basedpatient communications, with some inbound phone support. • Conduct patientintake and onboarding, ensuring accurate data entry in theirEHR system. • Address patient inquiries, resolve concerns, and provide clear, compassionate support. • Relay critical patient information todoctors and pharmaciesas needed. • Assist inscheduling appointmentsand coordinating orders. • Monitor pharmacy shipments, track delays, and communicate updates to patients. Requirements • Fluent in English (written and spoken)– strong communication skills are a must. • Prior experience inhealthcare customer service, patient intake, or medical support roles. • Ability tolearn quickly, adapt to new tools, and proactively solve problems. • Comfortable working in afast-paced, remote environment. • Strong organizational skills and attention to detail. • 1+ yearsin ahealthcare CSR, medical assistant, or patient coordinator role. • Familiarity withEHR systems(preferably Charm EHR) is a plus. • Experience withTidio Chat, Zendesk, Trello, or Slackis beneficial but not required. Benefits • Full-time, 100% remoteposition. • Flexible schedulewithinEST business hours (M-F, 10/11 AM – 7/8 PM). • Opportunity to work with agrowing Telehealth companymaking a real impact. • Competitive salary in USD Apply tot his job Apply To this Job