Experienced Bilingual Spanish Digital Collections Specialist – Live Chat & Email Support for Sustainable Financing Solutions

Introduction to arenaflex

At arenaflex, we are driven by a collective mission to empower individuals and families to live more sustainably, leveraging modern technology to save money and reduce their environmental footprint. Our team is passionate about delivering a seamless, tech-enabled financing experience that fosters lasting relationships with our partners and customers. By bridging the gap between billions of dollars in capital and millions of homeowners seeking to upgrade their homes, we are revolutionizing the home improvement industry and contributing to a more sustainable future. As a proud sponsor of GivePower, a foundation that harnesses solar energy to meet basic needs in developing regions, we embody our commitment to making a positive impact on the planet.

Job Summary

We are seeking a highly skilled and motivated Bilingual Spanish Digital Collections Specialist to join our team. As a key member of our collections team, you will be responsible for engaging with borrowers through various digital channels, addressing delinquent accounts, and providing tailored payment solutions to help borrowers bring their loans up to date. Your expertise in communication, negotiation, and problem-solving will be essential in maintaining records of customer interactions and payments, as well as meeting daily, weekly, and monthly collection goals.

Key Responsibilities

• Communicate effectively with delinquent borrowers via live chat, email, and other digital communication channels to resolve outstanding payments and address concerns
• Develop and implement personalized payment plans to help borrowers cure delinquency and bring their loans current
• Process payments and maintain accurate records of customer interactions, payments, and account updates
• Collaborate with internal teams to ensure seamless communication and resolve borrower issues efficiently
• Meet and exceed daily, weekly, and monthly collection and metric goals, contributing to the team's overall performance

Essential Qualifications

To succeed in this role, you will need:

• 1-2 years of direct experience in credit and collections, with a strong understanding of sales, negotiation, and persuasion techniques
• Excellent written communication skills, with the ability to craft clear, concise, and empathetic responses to borrower inquiries
• Prior experience with financial products, preferably in a similar industry or role
• Proficiency in Microsoft Office applications, with the ability to quickly adapt to new software and systems
• Self-motivation, goal-orientation, and a strong work ethic, with a focus on achieving individual and team targets
• A professional demeanor, with excellent interpersonal and communication skills
• Fluency in both Spanish and English, with the ability to communicate effectively with borrowers in both languages

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working with live chat platforms and customer relationship management (CRM) software
• Knowledge of financial regulations and industry standards, with a commitment to compliance and risk management
• Previous experience in a remote or virtual work environment, with the ability to work independently and manage time effectively

Career Growth and Development

At arenaflex, we are committed to supporting the growth and development of our team members. As a Bilingual Spanish Digital Collections Specialist, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in credit and collections, as well as industry-specific topics
• Opportunities for advancement, with a clear path for career progression and professional development
• A collaborative and dynamic work environment, with a focus on teamwork, innovation, and continuous improvement

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and inclusive company culture. As a remote team member, you will be part of a vibrant and diverse community, with opportunities to connect with colleagues and contribute to our mission. We offer a range of benefits, including:

• Competitive hourly rate of $18.00 per hour
• Comprehensive benefits package, including 401(k), dental insurance, health insurance, life insurance, and vision insurance
• Opportunities for paid time off, sick leave, and paid training
• A flexible and remote work environment, with the ability to work from home and manage your schedule effectively

Conclusion

If you are a motivated and results-driven individual, passionate about making a positive impact on the planet, we encourage you to apply for this exciting opportunity. As a Bilingual Spanish Digital Collections Specialist at arenaflex, you will be part of a dynamic team, working together to revolutionize the home improvement industry and promote sustainable living. With a focus on career growth, development, and well-being, we offer a unique and rewarding work environment that will challenge and inspire you. Apply now to join our team and contribute to a brighter, more sustainable future.