Experienced Customer Development Representative II - Public Sector - Driving Cloud-First Networking and Security Services Excellence

Introduction to arenaflex

It's an exciting time to join arenaflex, a leader in cloud-first networking and security services. As a Top 25 Cyber Security Company and one of the Best Workplaces, arenaflex empowers organizations to take full advantage of the cloud, delivering network experiences that are inherently simple, scalable, and reliable. With a customer base that includes 70% of the Fortune 500, arenaflex's success depends on bright, energetic, and talented individuals who share a passion for building the next generation of networking technologies.

Job Overview

We are seeking a highly skilled Customer Development Representative II - Public Sector to join our team in the District of Columbia, Maryland, or Virginia. As a key member of our team, you will work closely with Sales, Legal, Finance, Technical Support, channel partners, and customers to expedite the sale and closure of all maintenance and subscription renewals. Your primary objective will be to manage your region to meet or exceed targets for maintenance and subscription renewals, while fostering strong relationships with customers and internal stakeholders.

Key Responsibilities

• Analyze data collected during account reviews and meetings to create practical proposals, ensuring customer satisfaction and surpassing monthly and annual sales targets
• Take charge of the timely generation of renewal quotes, validation, auditing, and comprehensive management of all aspects of maintenance and subscription renewals
• Facilitate overall relationships with clients, encouraging adoption of arenaflex products, ensuring retention, and aligning with customer goals to enhance organizational efficiency
• Develop a trusted advisor relationship with customers, identifying and addressing issues, and ensuring quick resolution by leveraging cross-functional teams
• Work closely with the Sales Account Team to support accounts, identifying opportunities for improving arenaflex services across functions, and developing upsell and cross-sell opportunities
• Utilize the RKO deck for a comprehensive assessment of customer needs, goals, and challenges, tailoring solutions to align with customer objectives
• Perform in-depth account analysis, preparing and conducting REVIVE sessions with the Account Team to identify areas for expansion, upsell, and refresh
• Deliver RKO presentations to the Technical Buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases
• Foster a collaborative atmosphere between the field and customer development organizations, driving expansion and tech refresh initiatives in renewing accounts, optimizing field engagement
• Strive for a minimum IQRR of 90%, enhancing customer intimacy and understanding to drive FY24 renewal bookings without extensive field engagement

Essential Qualifications

• 4 years of work experience in Customer Success or Account Management
• 3 years of service renewals experience with an emphasis on channel
• Expert working knowledge of the service business, including co-termination, service terms, plus terms and conditions
• Experience working with both internal and external customers in a multi-tier channel environment
• Proficiency with Excel and Salesforce
• Experience with SaaS applications, deployments, and migration to cloud services
• DNS, DHCP, and IPAM experience
• Excellent organizational, consulting, project management, and time management skills
• Self-motivated team player who has fresh ideas when it comes to SaaS user adoption and customer churn mitigation
• Must be located in District of Columbia, Maryland, or Virginia
• Bachelor's degree preferred

Preferred Qualifications

• Proven track record of success in a similar role, with a strong understanding of the public sector
• Experience working with government agencies, non-profit organizations, or other public sector entities
• Knowledge of cloud-first networking and security services, including arenaflex's product suite
• Strong analytical and problem-solving skills, with the ability to think creatively and outside the box
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their careers. As a Customer Development Representative II - Public Sector, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, designed to help you get up to speed quickly
• Ongoing training and development opportunities, including sales and product training, as well as leadership development programs
• Access to a range of online courses and resources, including LinkedIn Learning and other online platforms
• Opportunities to attend industry conferences and events, including trade shows and networking events
• Regular feedback and coaching, designed to help you achieve your career goals

Work Environment and Company Culture

At arenaflex, we are proud of our company culture, which is built on a foundation of transparency, curiosity, respect, and fun. We believe in creating a work environment that is collaborative, inclusive, and supportive, where everyone feels valued and empowered to contribute. Some of the benefits of working at arenaflex include:

• Flexible work arrangements, including remote work options and flexible hours
• Comprehensive benefits package, including health, wealth, and wellness benefits
• Generous paid time off, including vacation, sick leave, and holidays
• Opportunities to participate in company-sponsored events and activities, including volunteer days and team-building events
• Access to a range of employee perks, including on-site massages, fitness classes, and healthy snacks

Compensation, Perks, and Benefits

At arenaflex, we believe in paying for performance, and our compensation philosophy reflects this. As a Customer Development Representative II - Public Sector, you can expect a competitive salary and benefits package, including:

• Base salary range of $67,900 - $99,000, depending on location and experience
• Commissions and bonuses, based on performance and achievement of sales targets
• Comprehensive benefits package, including health, wealth, and wellness benefits
• Generous paid time off, including vacation, sick leave, and holidays
• Opportunities to participate in company-sponsored events and activities, including volunteer days and team-building events
• Access to a range of employee perks, including on-site massages, fitness classes, and healthy snacks

Conclusion

If you are a motivated and results-driven professional, with a passion for customer success and account management, we encourage you to apply for this exciting opportunity. As a Customer Development Representative II - Public Sector at arenaflex, you will have the chance to work with a talented team of professionals, who are dedicated to delivering exceptional customer experiences and driving business growth. Don't miss out on this opportunity to join a dynamic and innovative company, with a strong culture and a commitment to excellence. Apply today!