Experienced Equipment Finance Collections Customer Service Representative – Delivering Exceptional Support and Solutions in a Dynamic Environment at arenaflex

Introduction to arenaflex

At arenaflex, we're on a mission to empower our customers and communities to make informed financial decisions and thrive. We believe that every individual has unique potential, and we're committed to fostering an environment where our team members can grow, learn, and excel. With a wide range of opportunities to discover and develop new skills, arenaflex offers a rewarding and dynamic career path for ambitious professionals.

Job Overview

We're seeking an experienced and skilled Equipment Finance Collections Customer Service Representative to join our Equipment Finance Operations Support team in Gresham, OR. As a key member of our team, you will provide high-quality customer service, respond to telephone inquiries, and resolve customer issues in a timely and professional manner. If you have a strong background in collections, negotiations, and customer service, and are looking for a new challenge, we encourage you to apply.

Key Responsibilities

The major accountabilities of this position include:

• Resolving customer inquiries and problems on first contact, providing customers with account information, and resolving or referring billing disputes
• Correcting payment errors, revising fee and finance charges as appropriate, and maintaining accurate account records
• Taking card, check, or other orders, acting on lost or stolen cards/checks, and researching customer problems that could not be resolved during the initial contact
• Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
• Utilizing multiple systems to provide information on accounts, answering every call with professionalism, and maintaining a positive attitude during stressful situations
• Demonstrating a genuine customer interest in resolving account delinquencies, asking necessary questions to gain understanding of the situation, and offering solutions
• De-escalating situations involving dissatisfied customers, offering patient assistance and support, and guiding customers through troubleshooting or navigating the company website

Essential Qualifications

To be successful in this role, you will need:

• Basic knowledge of the financial industry and well-developed customer service skills
• Strong telephone and interpersonal skills, with the ability to communicate effectively with customers and colleagues
• Good problem-solving and negotiation skills, with the ability to identify and resolve/escalate problems with minimal guidance
• Effective written and verbal communication skills, with the ability to plan and prioritize multiple processes effectively
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
• Ability to maintain a positive attitude during stressful situations and demonstrate a genuine customer interest in resolving account delinquencies

Preferred Qualifications

While not essential, the following skills and experience are preferred:

• Good knowledge of concepts, practices, policies, and procedures of banking products and services
• Effective telephone and interpersonal skills, with the ability to handle difficult customer calls
• Strong problem-solving and negotiation skills, with the ability to identify and resolve/escalate problems
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
• Ability to identify and resolve/escalate problems, with good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Career Growth and Development

At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and formal education assistance. With a strong focus on internal mobility, we encourage our team members to explore new roles and opportunities within the organization.

Work Environment and Company Culture

Our Equipment Finance Operations Support team is a dynamic and supportive environment, where our team members are encouraged to share their ideas, collaborate with colleagues, and strive for excellence. We're committed to fostering a culture of inclusivity, diversity, and respect, where every team member feels valued and empowered to contribute.

Compensation and Benefits

We offer a competitive salary range of $20.00 - $21.15 - $23.27, depending on experience and location. In addition to salary, we provide a comprehensive benefits package, including:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Conclusion

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. With a strong commitment to our customers, communities, and team members, arenaflex offers a rewarding and dynamic career path for ambitious professionals. Join our team and discover the opportunities and benefits that await you.