Experienced Customer Service Representative – Remote Position for West Coast Region, Delivering Exceptional Service and Building Strong Customer Relationships

Introduction to arenaflex

arenaflex is a leading organization dedicated to providing top-notch service and building long-lasting relationships with our customers. We are committed to delivering exceptional experiences and exceeding our customers' expectations. As a remote Customer Service Representative, you will play a vital role in our team, serving as a direct liaison between customers, sales representatives, and various departments within arenaflex. Your primary goal will be to provide the highest level of service possible, ensuring our customers receive timely and effective solutions to their inquiries and concerns.

Job Summary

We are seeking an experienced and skilled Customer Service Representative to join our team in the West Coast Region. As a remote employee, you will work from the comfort of your own home, collaborating with our team to process orders, handle complaints, resolve billing issues, and address other customer inquiries. Your strong communication skills, attention to detail, and ability to work in a fast-paced environment will enable you to thrive in this role and make a significant impact on our customers' experiences.

Key Responsibilities

• Process orders received via fax, EDI, email, and phone, ensuring timely and accurate fulfillment
• Verify pricing and shipping dates within 24 hours of receipt, maintaining a high level of attention to detail
• Maintain order guides and pricing in our software system, ensuring data accuracy and integrity
• Proactively communicate with production and warehouse teams to avoid potential customer shortages, releasing lots and allocating items as needed
• Track order fulfillment and communicate with customers regarding any shortages, providing information on availability or suggesting substitute items
• Collaborate with the accounting department to resolve credit issues and release orders, ensuring seamless and efficient processing
• Process PO change requests, returns, and samples, maintaining a high level of organization and attention to detail
• Handle customer issues and complaints, referring them to the appropriate department and logging them into our system, following up to ensure resolution
• Communicate with sales, supply chain, production, logistics, and warehousing teams on a regular basis, ensuring our customers' needs are met and exceeded
• Organize work to meet deadlines, prioritizing tasks and managing time effectively
• Assist the sales department in growing customer business, providing exceptional service and support to drive growth and loyalty

Essential Qualifications

• High school diploma required; associate's or bachelor's degree preferred
• 2-3 years of experience in a customer service role, preferably in the grocery, food, or retail channels
• Strong computer skills, including proficiency in Microsoft Excel and Outlook; experience working with Sage X3 or similar ERP systems is a plus
• Familiarity with EDI transaction sets and ability to learn and adapt to new systems and processes
• Able to thrive in a fast-paced environment, remaining calm under pressure and working with a high sense of urgency
• Dependable, results-oriented, and self-directed, with the ability to work well independently or in a team
• Organized with high attention to detail, accuracy, and follow-through, maintaining a high level of productivity and efficiency
• Above-average communication skills, both written and verbal, with the ability to effectively interact with customers, colleagues, and vendors
• Strong interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders

Preferred Qualifications

• Experience working in a remote or virtual environment, with the ability to self-motivate and manage time effectively
• Knowledge of the grocery, food, or retail industries, with a strong understanding of customer needs and expectations
• Experience with customer relationship management (CRM) software and other customer service tools and technologies
• Certifications or training in customer service, sales, or a related field, demonstrating a commitment to ongoing learning and professional development

Skills and Competencies

• Strong problem-solving and analytical skills, with the ability to think critically and outside the box
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively
• Strong attention to detail, with a high level of accuracy and follow-through
• Ability to adapt to new systems, processes, and technologies, with a commitment to ongoing learning and professional development

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including workshops, webinars, and conferences. You will also have the opportunity to work with experienced professionals who can provide guidance and mentorship, helping you to achieve your career goals and advance within the company.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization that values innovation, creativity, and teamwork. Our company culture is built on a foundation of respect, integrity, and open communication, with a strong focus on customer satisfaction and employee engagement. As a remote employee, you will be part of a virtual team that is connected and collaborative, with regular check-ins and opportunities for feedback and growth.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a salary range of $25-$32 per hour, with a 5% annual bonus potential. Our comprehensive benefits package includes health, dental, and vision insurance, a 401(k) plan with a 4.5% employer contribution, paid time off and holidays, professional development opportunities, and employee wellness programs. We also offer a referral program and the opportunity to work from home, providing a flexible and comfortable work environment.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be part of a dynamic and fast-paced team that is dedicated to building strong relationships with our customers and driving business growth. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an ideal role for someone who is looking to take their career to the next level and make a meaningful impact in the industry.