IT Helpdesk

Seniority Level:<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>#DreamBig</p><p>At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Corona, Stella Artois, Samson and crafting meaningful moments are what inspire us. </p><p>Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower you to dream big, lead change, and create a long-lasting legacy. ​We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work. ​ ​<br> ​<br>That’s Who We Are: Come and <b>OWN IT.</b>​</p><p></p><p><b>What's in it for you:</b></p><ul><li>Benefits for you and your family to help your physical and mental health </li><li>Competitive parental leave and pension contributions (2,5%)</li><li>25 days holidays per year</li><li>Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)</li><li>A beer allowance to enjoy our brands</li><li>Meal vouchers</li><li>Employee networks to support diversity and inclusion</li><li>Local Bonus</li><li>26 weeks paid leave for mothers</li></ul><p></p><p><b>Seeking language professionals to join our Digital Employee Experience Team in Prague! If you speaks Dutch or German and English - join us and grow your tech career within AB InBev! </b></p><p></p><p><b>Our Digital Employee Experience (DEX) Team in Prague is responsible for delivering IT support to the 10,000+ colleagues across 9 countries in 4 languages. In the position of IT Helpdesk, y</b><b>ou will be a point of contact for our European employees who need technical support with the applications we work with.  </b></p><p></p><p><b>We have a focused onboarding program, and are happy to accept applicants with no IT experience, but with a desire to start a career in IT. We also welcome more experienced IT experts, and there are plenty of opportunities to grow your tech career within AB InBev.</b></p><p></p><p><b>What will you be doing:   </b></p><ul><li><p>Support as being POC for all European employees who need technical support with the applications we work with, through Omnichannel (phone calls, video calls, IT tickets)</p></li><li><p>Remotely troubleshoot their enquiries with guidance of our extensive knowledge base .In case the task is too complex, you can forward it to Level 2 and 3 support.</p></li><li><p>You will record all information into resolution logs of our ticketing system</p></li><li><p>You will work on additional service/process improvements projects, as our team is always focused on improving customer satisfaction and automation of repetitive tasks.</p></li><li><p>We will help you achieve your goals by focusing on development, giving a possibility of career growth, access to coaching and mentoring as well as formalized training.</p></li><li><p>You will not be taking calls all day long, we offer time during your working day to support on improvements or to work on your personal development</p></li></ul><p></p><p><b>What you will bring:  </b></p><ul><li><p><b>We’re looking for candidates fluent in English and one of the following languages: German or Dutch. </b></p></li><li><p><b>University degree or equivalent work experience</b></p></li><li><p><b>Interest in computer systems, mobile devices and other technology products.</b></p></li><li><p><b>Collaborative and communicative attitude </b></p></li><li><p><b>Passion about contributing to a supportive, inclusive, and thriving team culture</b></p></li></ul><p></p><p><b>Build your career with us</b></p><p>We recruit for mindset, ambition, cultural fit, and growth opportunities.​<br><b>​</b></p><p><b>UNIQUE CULTURE </b><b>​</b></p><p>We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.​</p><p></p><p><b>BRANDS EVERYONE LOVES </b><b>​</b></p><p>We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites. ​</p><p></p><p><b>GROWTH OPPORTUNITIES </b><b>​</b></p><p>Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.​</p><p></p><p><i>#LI-ABI ZoneEUR</i></p><p></p>