Experienced Patient Customer Service Representative – Remote Opportunity for Delivering Exceptional Healthcare Experiences

Introduction to arenaflex

At arenaflex, we are on a mission to revolutionize the healthcare landscape by accelerating life-changing breakthroughs and enhancing the delivery of care worldwide. Our team is driven by a passion for discovery, a commitment to excellence, and a desire to make a meaningful impact on people's lives. As a valued member of our team, you will be empowered to develop new skills, pursue career-building opportunities, and contribute to solving some of the most pressing health challenges of our time.

About the Role

arenaflex's Patient Billing Customer Service department is seeking dedicated and customer-focused individuals to join our team as Customer Service Support Representatives. As a key member of our Revenue Cycle Management Division, you will play a vital role in delivering exceptional customer experiences through innovation and continuous improvement. If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer a high volume of inbound calls (80+ per day) from patients, doctor's offices, and private insurance carriers, providing timely and effective solutions to their inquiries and concerns.
• Initiate payment plans for patients with outstanding balances, ensuring a smooth and efficient process that meets their needs and exceeds their expectations.
• Utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a commitment to excellence and a passion for delivering exceptional customer service.
• Maintain performance goals and consistently strive for improvement, leveraging feedback and coaching to enhance your skills and knowledge.
• Become proficient in our processes and systems after completing a comprehensive training program, demonstrating a willingness to learn and adapt in a fast-paced environment.

Essential Qualifications

• High School Diploma or equivalent required, with a minimum of 1+ year of work experience in a related field (e.g., medical billing, customer service, insurance claims, EOB, call center).
• Previous experience in a high-volume call environment with multiple computer windows open is highly desirable, as is experience interacting with patients regarding medical information.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate complex information to patients and other stakeholders.
• Strong organizational skills, with the ability to prioritize tasks, manage time, and maintain productivity in a fast-paced environment.
• Proficiency in navigating multiple computer screens and applications, with alpha-numeric data entry proficiency and excellent attention to detail.

Preferred Qualifications

• Previous experience in medical billing, customer service, or a related field, with a strong understanding of healthcare operations and patient billing processes.
• Experience working in a remote or virtual environment, with a dedicated area to perform duties without interference and a structured approach to managing time and tasks.
• Internet download speed of at least 50 megabytes per second connectivity, with a reliable and secure internet connection.

Career Growth and Development

At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Service Support Representative, you will have access to comprehensive training programs, coaching, and feedback to help you enhance your skills and knowledge. You will also have opportunities to pursue career-building opportunities, take on new challenges, and contribute to the development of innovative solutions that improve patient outcomes and experiences.

Work Environment and Culture

arenaflex is proud to offer a dynamic and supportive work environment that values diversity, inclusion, and teamwork. Our team is passionate about delivering exceptional customer service and making a meaningful impact on people's lives. As a remote employee, you will be part of a virtual team that is connected by a shared mission and values. You will have access to a range of tools and resources to help you stay connected, collaborate with colleagues, and maintain a healthy work-life balance.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a pay range of $15.25-16.00 per hour (or state/local minimum wage, if higher). You will also be eligible for a range of benefits, including:

• Quarterly variable bonus potential
• Generous paid time off
• Medical, Vision, and Dental Insurance Options
• Flexible Spending Accounts
• 401(k) and Employee Stock Purchase plans
• No Charge Lab Testing
• Fitness Reimbursement Program
• And many more incentives!

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a meaningful impact on people's lives, we encourage you to apply for this exciting opportunity. As a Customer Service Support Representative at arenaflex, you will be part of a dynamic and supportive team that values diversity, inclusion, and teamwork. You will have access to comprehensive training programs, coaching, and feedback to help you enhance your skills and knowledge, as well as opportunities to pursue career-building opportunities and contribute to the development of innovative solutions that improve patient outcomes and experiences. Apply today and join our team of dedicated professionals who are committed to accelerating life-changing healthcare breakthroughs and enhancing the delivery of care worldwide!