Experienced Customer Service and Hospitality Manager for Short-Term Rentals – Evening and Weekend Shifts Available at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading provider of furnished housing solutions, offering a unique blend of comfort, convenience, and flexibility to our guests. With a growing presence in major cities, we are committed to delivering exceptional customer experiences through our short-term rental properties. As a key player in the hospitality industry, we understand the importance of providing top-notch service, ensuring that every guest feels valued and supported throughout their stay. If you are passionate about customer service, hospitality, and making a difference in people's lives, we invite you to join our team as a Customer Service and Hospitality Manager.

Job Overview

We are seeking a highly motivated and experienced Customer Service and Hospitality Manager to join our team at arenaflex. As a part-time communications manager, you will be responsible for providing exceptional customer service to our guests, coordinating operational needs with our staff, and overseeing various tasks related to our properties. This role requires a strong attention to detail, proficiency with modern technologies, and excellent conflict resolution skills. If you are a team player with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide customer service to arenaflex guests, responding to inquiries, concerns, and issues in a timely, friendly, and efficient manner
• Conduct guest screening to ensure safety and security, complying with arenaflex and property partner requirements
• Manage all guest reservations, including booking suggestions, alterations, and cancellations
• Utilize our digital communication systems to manage guest communications, including messages, emails, calls, and texts
• Field guest complaints, conduct research, and negotiate solutions to ensure guest satisfaction
• Troubleshoot maintenance and technology issues, lockouts, and other guest issues, escalating to relevant teams as needed
• Coordinate operational needs with arenaflex staff, including scheduling repairs and maintenance, turnovers, and other tasks
• Oversee various other tasks for arenaflex properties, including listing marketing, social media management, and periodic public relations activities
• Analyze guest reviews to determine opportunities for improvement, implementing changes to enhance the overall guest experience

Essential Qualifications

To be successful in this role, you will need:

• A college diploma or equivalent in a related field, such as hospitality, customer service, or communications
• 2+ years of experience in customer service, hospitality, or a related field, with a proven track record of delivering exceptional customer experiences
• Excellent communication skills, both written and verbal, with the ability to effectively communicate with guests, staff, and stakeholders
• Strong organizational and time-management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines
• Strong multi-tasking skills, with the ability to navigate multiple systems, tools, and technologies simultaneously
• Proficiency in spreadsheets, word documents, and similar operational software, with the ability to learn new systems and technologies quickly
• A positive attitude and exceptional customer service presence, with a passion for delivering outstanding customer experiences

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in the hospitality or short-term rental industry, with knowledge of local markets and trends
• Familiarity with property management software, customer relationship management (CRM) systems, and other relevant technologies
• Experience with social media management, content creation, and marketing, with a strong understanding of how to leverage these channels to enhance the guest experience
• Knowledge of local laws, regulations, and industry standards related to short-term rentals, with the ability to ensure compliance and mitigate risk

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong attention to detail, with the ability to accurately process information, manage data, and maintain records
• Excellent problem-solving skills, with the ability to analyze issues, identify solutions, and implement changes
• Strong conflict resolution skills, with the ability to negotiate, mediate, and resolve disputes in a fair and timely manner
• Ability to work independently, with minimal supervision, and as part of a team, collaborating with colleagues to achieve common goals
• Strong adaptability and flexibility, with the ability to navigate changing priorities, deadlines, and circumstances

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Customer Service and Hospitality Manager, you will have access to:

• Ongoing training and development opportunities, including workshops, webinars, and conferences
• Mentorship and coaching from experienced professionals, with regular feedback and performance evaluations
• Opportunities for career advancement, including promotions, lateral moves, and new challenges
• A collaborative and supportive work environment, with a strong focus on teamwork, communication, and mutual respect

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive, inclusive, and dynamic work environment. As a team member, you can expect:

• A flexible schedule, with the ability to work from home or remotely, and adjust your schedule to meet the needs of our guests
• A collaborative and open work environment, with regular team meetings, social events, and activities
• A strong focus on work-life balance, with opportunities for professional development, personal growth, and relaxation
• A commitment to diversity, equity, and inclusion, with a strong emphasis on creating a welcoming and inclusive environment for all team members and guests

Compensation, Perks, and Benefits

As a Customer Service and Hospitality Manager at arenaflex, you can expect:

• A competitive hourly rate, with opportunities for bonuses, incentives, and rewards
• A flexible schedule, with the ability to work from home or remotely, and adjust your schedule to meet the needs of our guests
• Access to ongoing training and development opportunities, including workshops, webinars, and conferences
• A collaborative and supportive work environment, with a strong focus on teamwork, communication, and mutual respect
• Opportunities for career advancement, including promotions, lateral moves, and new challenges

Conclusion

If you are a motivated, customer-focused, and hospitality-driven individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service and Hospitality Manager at arenaflex, you will have the chance to make a real difference in the lives of our guests, while growing your skills, knowledge, and career. Don't miss out on this opportunity to join our dynamic team and contribute to the success of arenaflex. Apply today and take the first step towards an exciting and rewarding career in customer service and hospitality!