**Experienced Customer Service Associate – Retail and Food Service Expert**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Associate, you'll play a vital role in supporting our store management team to create a welcoming and enjoyable shopping environment for all customers. If you're passionate about providing top-notch customer service, working in a fast-paced retail environment, and contributing to a dynamic team, we want to hear from you! **About arenaflex** arenaflex is a leading retail and food service company that's committed to fulfilling lives every day. With a rich history of innovation and customer-centricity, we've established ourselves as a trusted brand in the industry. Our mission is to provide exceptional products, services, and experiences that exceed our customers' expectations. As a Customer Service Associate, you'll be part of a team that's dedicated to making a positive impact on our customers' lives. **Responsibilities** As a Customer Service Associate, you'll be responsible for delivering an exceptional customer experience that supports our vision. Your key responsibilities will include: * Greeting and providing an enjoyable shopping experience for all customers * Responding to customer requests and complaints in a timely and courteous manner * Utilizing the GREAT customer service and customer recovery model to ensure customer engagement * Communicating with the management team regarding customer requests and concerns * Operating the cash register, scanning items, bagging merchandise, and properly handling different methods of payment * Maintaining proper cash levels in the register drawer and change machines * Activating fuel and gift cards and assisting with lottery purchases as needed * Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol * Stocking and refilling products within the interior and exterior core register area, cold express cases, bakery, and grocery aisles * Performing customer fuel transactions and monitoring activities at the fuel court * Preparing all made-to-order food and/or beverages according to recipe or customer specifications * Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times * Ensuring coffee thermals are filled and working properly * Ensuring the proper execution of assigned foodservice and beverage programs and procedures * Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills * Following proper coding procedures, checking expiration codes, facing, and inspecting all items, pulling expired items, documenting, and discarding * Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications * Completing all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.) * Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards * Completing other tasks as assigned by store management **Requirements** To be successful as a Customer Service Associate, you'll need to possess the following skills and qualifications: * Ability to work well individually as well as in a team environment * Good communication skills * Excellent customer service skills * Ability to learn FSRA process and procedures and demonstrate on a daily basis * Ability to work overtime as needed * Ability to multi-task in a fast-paced environment * Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures * Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly * Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing * Must be able to lift and carry up to 35 lbs * Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment * Must be at least 16 years old * Must have reliable transportation * Must wear slip-resistant shoes at all times * Must be able to tolerate exposure to cleaning products **Nice-to-Haves** While not required, the following qualifications are preferred: * Pursuit of or high school diploma or equivalent * Prior food service and/or customer service experience **Benefits** As a valued member of the arenaflex team, you'll enjoy a range of benefits, including: * Health benefits * Employee Stock Ownership Plan (ESOP) * 401(k) * Education Assistant Program * Eligibility for store discounts * Paid time off * Access to other benefit and wellness programs **Why Join arenaflex?** At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. As a Customer Service Associate, you'll have the opportunity to: * Develop your customer service skills and expertise * Work in a fast-paced and dynamic retail environment * Contribute to a team that's dedicated to making a positive impact on our customers' lives * Enjoy a range of benefits and perks that support your physical and mental well-being * Pursue career growth opportunities and learning benefits that support your professional development **How to Apply** If you're passionate about delivering exceptional customer experiences and contributing to a dynamic team, we want to hear from you! Apply now to become a Customer Service Associate at arenaflex and take the first step towards a rewarding and challenging career. Apply for this job