**Experienced Customer Service Representative – Remote Seasonal Opportunity for Utah Residents**

Are you passionate about gardening and providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team on a seasonal, remote basis. As a key member of our customer-facing team, you will play a critical role in helping gardeners create a greener world and achieve their gardening goals. **About arenaflex** arenaflex is a leading provider of gardening products and expertise, dedicated to helping gardeners succeed through our products, knowledge, and inspiration. Our purpose is to "Do Good Through Gardening," and we're committed to making a positive impact on the world, one garden at a time. With a passion for gardening and a commitment to excellence, we're seeking a talented and motivated Customer Service Representative to join our team. **The Challenge** As a Customer Service Representative, you'll have the opportunity to work with a diverse range of customers, from seasoned gardeners to those just starting out. You'll need to be able to navigate our websites and internal systems to assist customers with placing orders, answering questions, and troubleshooting issues. Your passion for gardening and commitment to customer satisfaction will be essential in providing exceptional service and building strong relationships with our customers. **A Day in the Life** As a Customer Service Representative, you'll work from the comfort of your own home, with a private and quiet space to take calls and focus on your work. You'll be responsible for: * Answering calls and responding to emails from customers, providing exceptional service and resolving issues in a timely and professional manner * Navigating our websites and internal systems to assist customers with placing orders, checking on existing orders, and troubleshooting issues * Collaborating with colleagues to share knowledge and best practices, and to provide support and guidance as needed * Participating in regular quality reviews and coaching sessions to ensure continuous improvement and growth **Training and Coaching** As a new hire, you'll participate in a comprehensive training program, which includes: * Mandatory training days, Monday-Friday, 10am-4pm EST, with additional training in subsequent weeks * Audits and follow-up training to ensure success in your new role * Regular quality reviews and coaching sessions to support your growth and development **What We Offer** As a valued member of our team, you'll enjoy: * A fun-loving team of plant nerds who are passionate about making a difference * Discounts on all arenaflex products, so you can dig in and grow your own beautiful garden * Access to AMI "Culturevator" Activities, including remote events and occasional in-person activities * Access to Champlain College TruEd **Remote Work** This role will be entirely remote, including our interactive training, which will be conducted through Microsoft Teams and require on-screen participation. **Requirements** To be successful in this role, you'll need: * 1-2 years of customer service experience, preferably in a remote or call center environment * Excellent communication and problem-solving skills, with the ability to work independently and as part of a team * Strong technical skills, including proficiency in Microsoft Office and ability to navigate internal systems * A passion for gardening and commitment to customer satisfaction * Ability to work a flexible schedule, including weekends and overtime during peak season **What We're Looking For** We're seeking a motivated and customer-focused individual who is passionate about gardening and committed to providing exceptional service. If you're a team player with a positive attitude and a willingness to learn and grow, we encourage you to apply. **How to Apply** To apply, please submit your resume to our People & Culture team. arenaflex is an Equal Opportunity Employer (EOE), and we welcome applications from qualified candidates who are committed to diversity and inclusion. **Pay and Benefits** * $14.50 per hour * 8 hour shift * Day shift * Evening shift * Overtime available during peak season * Discounts on all arenaflex products * Access to AMI "Culturevator" Activities * Access to Champlain College TruEd **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer (EOE), and we welcome applications from qualified candidates who are committed to diversity and inclusion. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Apply for this job