**Experienced Customer Care Representative – Scaling Customer Experience for arenaflex**

**Join arenaflex, a leading food delivery and logistics company, as we revolutionize the way people think about food and transportation. We're seeking a highly motivated and customer-centric individual to join our Customer Care team as a Customer Care Representative.** **About arenaflex** arenaflex is a technology and logistics company that connects consumers with their favorite local restaurants and food establishments. Our mission is to make food delivery and logistics more accessible, convenient, and enjoyable for everyone. We're committed to innovation, customer satisfaction, and community engagement. **About the Job** As a Customer Care Representative, you will be a vital partner to our outreach team, supporting job-specific guarantee enablement, process education, leader sales skill development, and a robust fresh recruit training program. This role will be heavily involved in supporting and enhancing onboarding in a remote setting, as well as collaborating with other team members to help the arenaflex team in expertise-based training and GTM/item and framework-based updates. **Key Responsibilities:** * Communicate with partners to uncover training and enablement needs across sales skills and internal processes and develop comprehensive solutions that are executed through various mediums, including content creation, instructor-led live training, LMS courses, work aids, playbook development, teaching meetings, and more. * Regularly analyze projects to determine effectiveness, gather feedback, and lean into advancements and changes throughout. * Collaborate with the training team to ensure a seamless transition from sales fresh recruit training to a continued onboarding experience for the arenaflex sales team. * Supplement the current fresh recruit training program with additional software – 1:1 rep training, administrator support, available time, and more. * Be the face of arenaflex for all agents across our SMB Stage Salespeople. * Approach every opportunity for knowledge transfer as a chance to upskill, persuade, and establish positive change across the business. * Utilize strong interpersonal skills and relationship-building in live, recorded, and web-based training materials. * Develop a deep understanding of how arenaflex's processes, frameworks, and assets work. * Work in lock-step with other training prompts to share information and upskill. * Bring innovative ideas to the team and lift the current range of skills based on your experience and interests within the learning space. **We're Excited About You Because:** * You are a highly energetic self-starter capable of working independently with remote management. * You have a help mentality – You love assisting individuals and watching others succeed. * You have a high EQ and are skilled at building relationships. * You advance rapidly, have a predisposition for action, and don't allow questions to disrupt the general flow of progress. * You succeed in a climate where there is constant change. * You consider frameworks. **About the Team** The Client Platform Engineering team is responsible for endpoint management, the administration and automation of macOS, Windows, ChromeOS, and VDI. Additional responsibilities include the zero-contact onboarding stream for fresh recruits, operating system/external software fixing, and level three accelerations from service desk. **We're Looking for a Client Platform Specialist** We are seeking a Client Platform Specialist who values accountability and responsibility for the administration of Windows endpoints, ChromeOS, and Virtual Desktop arrangements. Our growing environment is predominantly macOS and ChromeOS with plans to expand our Windows and VDI fleet. You will report into the IT Foundation Engineering Manager in the Corporate Framework team in our Global IT organization. **You'll Be Excited About This Opportunity Because:** * You will support timely, technical solutions to scale endpoint management. * You will upgrade organizational efforts for end-user services. * You will seek out amazing opportunities for automation and alleviate manual cycles. * You will stay current with industry trends and best practices. * You will maintain code in GitHub and participate in peer review process. * You will work closely with cross-functional teams to develop processes and ideas. * You will gain insight into macOS management. **Essential Qualifications:** * Experience regulating an Enterprise MDM framework (ideally Windows on Microsoft Intune) and a VDI environment. * 3+ years of experience managing the following tools for Windows support: Intune, Entra ID/Purple Promotion, M365, Autopilot, etc. * Knowledge in CI/CD for client engineering cycles and tools. * 3+ years of experience in at least one of the following programming languages (yet not limited to: PowerShell, Python, Ruby, GoLang). * Experience working in a Lithe environment. **Preferred Qualifications:** * Experience with Windows 10 and Windows 11. * Knowledge of Windows 10 and Windows 11 security features. * Experience with Windows 10 and Windows 11 deployment and management. **Compensation and Benefits** The area-specific base compensation range for this position is listed below. Compensation in different geographies may vary. Actual pay within the compensation range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For jobs that are available to be filled remotely, base compensation is capped by employee work location. Please discuss your planned work location with your recruiter for more information. arenaflex cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes medical benefits, a 401(k) plan including a company match, short-term and long-term disability insurance, basic life insurance, wellness benefits, paid time off, paid parental leave, and several paid holidays, among others. In addition to base compensation, the compensation package for this role also includes valuable opportunities for equity awards. **Applications for this position are accepted on a continuous basis** We use Flock as part of our hiring and/or recruitment process for jobs in New York City and certain factors may qualify it as an AEDT. As part of the assessment cycle, we provide Flock with job requirements and applicant-submitted applications. We started using Flock Scout for Inbound on Please see the free preference review report covering our use of Flock here. **About arenaflex** At arenaflex, our mission to empower local economies shapes how our colleagues move quickly, learn, and prioritize to make effective decisions that show compassion for our range of customers – from Dashers to merchant partners to consumers. We are a technology and strategies company that started with home-to-home delivery, and we are looking for colleagues who can help us go from an organization that is known for delivering food to an organization that people go to for all possible merchandise. arenaflex is growing rapidly and changing constantly, which offers our colleagues the chance to share their unique perspectives, tackle new challenges, and own their careers. We're committed to supporting representatives' joy, fitness, and overall well-being by providing extensive benefits and perks, including premium healthcare, health cost reimbursement, paid parental leave, and more. **Apply to This Job** Check More Jobs Apply Job! Apply for this job